A short YouTube video (by Jeff For Local Marketing, Feb 22, 2025) describing an AI-powered system that calls clients the day before appointments to confirm attendance, enables rescheduling on the call, and syncs with a provider's calendar so openings are suggested while honoring manual blocks. The speaker emphasizes improved customer service and higher commitment-to-show rates.
Gathered some data we went back and we built this thing and the really cool part about it is it can call all of our clients the day before to confirm that they're going to be there and if they need to make any changes they can do so on that call and then she will be notified that hey Jeff can't make it today but he'll be in he's rescheduled for or Thursday and of course this AI agent is tied to her calendar so it can take a look and say oh you have some openings here. Now of course she's gone in and blocked things out that she says hey she does not going to do things here or whatever so it works in concert with her not instead of her. The beauty about this is the whole time her customer service is going up and commitment to show up is going up. The other thing is I could call in if I was not sure of my appointment and say hey my name.
