Instead of sharing passwords, ask your agency to be added as an admin, then change the password yourself for security. Jeff shows how to reset a forgotten Facebook password using the Forgot Password feature.
Every time, it's almost flawless that this happens. Every time I bring on a new client, I need their information, like their logins to their social media channels or websites, things like that. And so many times there's a stress that is brought about by that because they're like, oh my God, I don't know where that stuff is. I just log in automatically and I don't have that information. Well, here's what I— the reason I'm making this is because I want to bring that anxiety, that overwhelm level down a little bit and realize getting your information back on track is usually pretty simple. And it can be as easy as this. Let's say, for instance, it's your Facebook channel. And I use Facebook because, as an example, because it's probably the one that is the most difficult, but yet it's still very straightforward. So here's what I'd recommend. If you're not sure what your login information is, but you need to add someone, first of all, I would not recommend you giving anyone, even myself as a digital marketing agency, giving us your actual logins unless, unless you, you have no idea how to add an admin. Then I would say, hey, let us have it. Let us add us as an admin. And then as soon as I'm done, change that, you change that password so you only know about that. But let's roll this back. Let's say you've forgotten your password, but you, whenever you, you know, open up your Facebook app on your phone or your computer, it just mainly takes you in on that, but you don't know exactly what it is. Well, this is what I would do. I would go to your Facebook page and I would log out. And then I would try to log in again. And if the password doesn't auto-populate, then put something in there, and if it comes up wrong, just hit Forgot Password, and then go through the prompts that they give you to reset the password.
