Jeff set up an automated reminder system that calls or texts clients the day before appointments. It cuts no-shows roughly in half, pays for itself, and lets clients confirm by calling back. Especially useful for seasonal markets like Palm Springs where customers book weeks ahead.
So here's the cool thing about that is what we do is we gather the information from my wife's website. Also, we tie into her, to her scheduling. If it's electronic, we put it into Schedule, so it integrates with everyone that's already in there. And the cool thing about this is the day before their appointment, as you heard, it will call or text. Now we've added the text piece in there because I thought, well, that makes it even easier because a lot of people like text. So 9 o'clock the day before, everybody receives a phone call or a text to remind them of their schedule. And I thought, if this could just, you know, turn this around and, and eliminate the need for, uh, holes in her schedule, um, at least let's say 50% of the time, well, it certainly pays for itself. The other thing that's really cool about this is, let's say, for instance, somebody calls in because they can call the number and they just want to confirm their appointment. They can do that as well. Because often, especially in some industries like my wife, is the people will set up appointments 2 or 3 in advance. And especially for us out here in, uh, in the Coachella Valley, in the Palm Springs area, we have snowbirds.
