Jeff Harrison presents a voice agent service that lets customers manage appointments by phone. The system automatically notifies staff of changes, cutting scheduling costs and giving businesses flexibility to operate from anywhere.
The other thing that's really cool about this is, let's say, for instance, somebody calls in because they could call the number and they just want to confirm their appointment. They can do that as well. Because often, especially in some industries like my wife, is the people will set up appointments, two or three in advance. And especially for us out here in, in the Coachella Valley, in the Palm Springs area, we have snowbirds. So they'll set up, you know, several appointments while they're there. The other thing that is nice is they can call in and if they need to change their appointment, they, they can also do that. And then my wife is then sent a message. She's notified that there's been a change. So there's an opportunity there to put somebody else in. So the whole idea was to design it so that, you know what, she's busy with a client, she can stay focused. If her phone rings, it goes right to Sarah. Sarah handles the entire call. You heard how she deals with it. She's pretty sharp. And it's fairly interactive, so it's really nice. And this allows her to then take care of her customers, both on the phone, who are looking to make an appointment or make a change at her appointment, as well as the people she has in the chair. Now, the cool thing about this is it isn't just limited to someone who's a hairstylist. It could be anybody who has appointments like this and they have an issue with, you know, what so and so didn't show up today. It could be a chiropractor, it could be a dentist. And all of these are something that, when you, when you pencil it out, it's far less expensive than having your staff and quite frankly, more efficient than having your staff or hiring somebody to make those same calls. Because you never know when it's going to be somebody calling in and canceling or needing to reschedule. So this is just one of the many things that we offer. And this was more of a need driven kind of an idea that is becoming more and more common. Again, we call it a voice agent. And because it's an interactive voice and we can set up a phone number specifically for the business. So that, that way it's something common and then again, forward that information to the business owner, so, or their staff to let them know that something has changed. So if you thought this was, this was handy, you're thinking, hey, my use case, I have a possibility like that, please give me a holler. My name is Jeff Harrison. It's a Jeff at Swingpoint Media. Just like it says in the corner. Jeff at Swingpoint Media. Let me know. If this is something that you say, hey, you know what? Do you have something like that for my business? Let me know. The cool about this is it doesn't matter if you're in the Coachella Valley or you're in Phoenix or wherever you're at. This is all virtual online. So we can set this up for you and get it running again. Thank you. I just wanted to share this with you. I thought that was a kind of a cool thing to do again.
