1:12
In this scripted message, Crestico explains to borrowers that their home refinance application has entered the underwriting stage, where the lender verifies income, employment, credit, assets, and liabilities to determine qualification. The speaker outlines the types of documents that may be requested—pay stubs, bank statements, tax returns, and letters of explanation—and advises borrowers to check messages and respond promptly, noting that many items can be submitted electronically. The tone is supportive and reassuring, emphasizing that Crestico will guide borrowers through the process, aim for a quick clear‑to‑close or full approval, and remain available by phone or email for any questions.
