A short excerpt from a YouTube video (Hunter Nelson) describing how referral-based relationships build rapport and trust across departments. The speaker explains that when clients are referred and already have rapport—for example with the compliance team—they arrive feeling comfortable and trusting other departments (such as factoring), which streamlines onboarding and signals the business will take care of them.
And also just out of most of the people that I work with are referral based. So it's kind of, it's just like that. So when you have a nice rapport with somebody in a, let's say, in our compliance department and dealing with those guys, it's like, you just know that that's a good representation of all of our departments. So that then after that, we can turn them on to, let's say, let's say with me, with the factoring, when we get, you know, the client comes over to us, boy, it's like, yeah. I mean, they already feel comfortable. They already feel like they've already, you know, kind of worked with us. So they have a nice, just a good, a good kind of a reference point to be able to know that we are here to take care of them.
