Short customer-facing policy explaining how uploaded files are handled during a chat session: files are processed only within the user’s session/instance, are not shared or used to train external models, remain under user ownership, and are protected with encryption, access controls, and monitoring. The document points readers to Delphi’s Trust Center for compliance details.
Questions this document answers
Bank-Level Security involves the use of encryption, access controls, and continuous monitoring to protect data throughout its lifecycle within the chat session.
Users can review Delphi’s Trust Center to see detailed information about compliance certifications and security practices that protect their data.
When a file is uploaded during a chat session, it is processed securely only within that session, isolated from all other users and the bot owner. It is not used externally or stored permanently, and the user retains ownership of their file.
File security during a session is ensured by processing files privately within the session, isolating them from others, not sharing files externally, retaining data ownership with the user, and applying bank-level security such as encryption and access controls.
Delphi manages the processing of uploaded files securely within the chat session, enforces data ownership policies, applies encryption and access controls, and provides continuous monitoring to protect user data.