#117 - Leslie Greenwood - Founder & CEO of Chief Evangelist Consulting - Evangelist-Led Growth

25 Sept 2023 · 39 min
Revenue Today

25 Sept 2023 · 39 min

0:00

In this Revenue Today episode, host Jared Robin interviews Leslie Greenwood, founder and CEO of Chief Evangelist Consulting. Leslie shares her philosophy that not every growth tactic must be scalable, emphasizing the power of “unscalable” surprise‑and‑delight actions—personal gifts, Slack “hall‑roaming,” and ambassador programs—that generate authentic word‑of‑mouth and amplify brand advocacy. She outlines how to identify potential evangelists through product usage, NPS comments, support interactions, and referral data, and how to nurture them via engagement and amplification stages. Leslie discusses concrete KPIs for evangelist‑led growth (referral benchmarks, social mentions, testimonial amplification) and the challenges of measuring brand‑centric activities. She also reveals her personal entrepreneurial challenges—balancing client work, outreach, and community building as a solopreneur—and offers time‑blocking and “big‑rocks” advice. The conversation expands to the future of community, contrasting company‑owned versus third‑party communities, the evolution from “Community 1.0” to strategic, data‑driven community programs, and the importance of diversity‑focused initiatives like her Wednesday Women project, which spotlights under‑represented women leaders. Leslie’s insights blend practical tactics, strategic frameworks, and a passionate vision for a more community‑centric SaaS ecosystem.

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