Building Trust and Lasting Connections with Customers with Founder CEO UiPath

Name: Building Trust and Lasting Connections with Customers with Founder CEO UiPath
Uploaded: 2023-06-25T13:55:22+00:00
Duration: 36 s
Channel: Jason M. Lemkin
Description: UiPath's founder treats major customers like friends, sharing meals and experiences to build trust. He says this closeness lets them call out nonsense…

25 Jun 2023 · 1 min

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0:36

UiPath's founder treats major customers like friends, sharing meals and experiences to build trust. He says this closeness lets them call out nonsense and keep the company honest about what actually matters.

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I still spend a significant percentage. I, during, you know, all these years, I built amazing relationship with some of our biggest customers. I call them friends. We go to dinners. We had amazing experiences, and it's a trusted relationship between us. And they are not afraid to call me bullshit. So you always— customers always help you go back to your core roots and building something that matters.
I think that that is one of the most important learning probably of, of the journey.