How to Choose Your Target Market: Small Business Vs. Mid-Market Vs. Enterprise

15 Jul 2024 · 1 min
0:52

In this segment, the presenter explains the company’s three‑tier customer segmentation—very small businesses (under 10 employees), mid‑market (the primary focus), and enterprise. He outlines why the firm deliberately avoids selling to enterprise customers: to prevent enterprise demands from distorting the product roadmap. However, the presenter notes an exception: when a large organization’s individual department operates like a mid‑market buyer—making independent decisions, not requiring extensive security or governance features—the company will accept the deal, treating it as a mid‑market sale. This approach balances revenue opportunities with product focus and roadmap integrity.

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