How to Keep Your Customers at the Center During Turbulent Times with Intercom

Name: How to Keep Your Customers at the Center During Turbulent Times with Intercom
Uploaded: 2020-06-23T14:00:07+00:00
Duration: 23 min 53 s
Channel: Jason M. Lemkin
Description: Shane Murphy-Reuter from Intercom shares how the company adapted during COVID-19: they sent proactive in-app messages, fast-tracked bot handling for 10x…

23 Jun 2020 · 24 min

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23:53

Shane Murphy-Reuter from Intercom shares how the company adapted during COVID-19: they sent proactive in-app messages, fast-tracked bot handling for 10x support spikes, and paused tone-deaf campaigns. Real-time customer data shaped every decision.