Marc Benioff calls AGI hype "hypnosis" and warns that doctors relying on inaccurate AI tools leads to poor patient care. Salesforce has 100 million unreturned customer contacts over 26 years. He's building "agentic sales," AI that proactively calls customers back, and says future software will be agentic.
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We have all been sold a lot of hypnosis around what's about to happen with AI. You're talking to somebody who is extremely suspect of anybody who uses those initials, AGI.
Today we're joined by one of the greatest founders of the last 20 years, Marc Benioff from Salesforce.
When you look at other data clouds, Snowflake, Databricks, Palantir Foundry, they're all in the $3 to $4 billion revenue. They're in my sights. Doctors who are using AI and they're so overreliant on an AI that's inaccurate, they are giving their patients bad advice and becoming intellectually lazy. Over the last 26 years, Salesforce has had more than 100 million people contact us that we have not been able to call back. We just have not had the people. This agentic sales is calling everyone back and having conversations. I don't think that there will be a piece of software that we sell that will not be agentic.
Soccer is a game played by 22 people, and in the end, the Germans win. In the same way, venture is a game played by 6,000 people, and in the end, Sequoia wins. Ready to go?
Guys, I am so excited for this, and we have a special guest today. The SaaS OGs are joined by the OG of SaaS, Mr. Marc Benioff. So I'm so thrilled that we could make this happen, and I want to start with a really interesting one I thought, which was Amazon's AGI head said there are just 1,000 AI engineers that matter. And Mark, I wanted to start with you on that one and say, when you think about—
AGI head, that sounds like an oxymoron. So you're talking to somebody who is extremely suspect of anybody who uses those initials, AGI. And, you know, I think that we have all been sold a lot of, you know, hypnosis around what's about to happen with AI.
