Confluent's President argues that product-led and sales-led aren't either-or. Developers want self-serve; business leaders want sales engagement. The best approach aligns your go-to-market strategy to who's actually buying.
Chapters
are we product-led or are we enterprise sales? And I'm a big believer that many companies, if not most offerings, can be suited to both. And the trick is to think about, okay, who are the personas that we're serving? And might one model or the other be a better fit for that specific persona? Again, if I think about in our world, we— developers are a key persona, architects. As well as economic buyers who might be business leaders, business unit leaders who own different functions within a business. Well, the developers and the architects love a product-led model. They prefer it, certainly in initial stages, to have a great product experience that they can discover and adopt and get usage and value from on their own. In many cases, they prefer not to have to interact with humans.