A SaaStr leader moved from one AI agent to multiple agents after a chaotic rollout, evaluating vendors like Qualified, Artisan, and Delphi to scale without hiring. Their biggest problem: an outdated contact form that broke sales follow-up, so they appointed a Chief AI Officer to manage the agents centrally.
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But we knew in that process it set us up for, for where we are now, like successfully with multiple agents. Because I think otherwise if it had failed or if we expected too much out of it, I don't know, we probably would have stayed on the one or something or dumped it. Right. So I think that's where we're like, okay, post-annual and we have more time. I started to look for vendors like a Qualified, an Artisan, a Delphi that we could bring on that would make sense for us. Right. So Saastr has big scale, but internally we're very small. So it's like, okay, the number one thing that was driving me crazy was twofold. Like two things were driving me crazy. The first being that when you came to the website to become a sponsor or buy a ticket is very antiquated. Like fill out this contact form, which I hated. I was like, not only is this the worst, the filling out a contact form, it's very dated. And also half the time I round robin it to our sales team, they don't follow up.
Right. So that is at least half the time.
At least half the time. So like, I'm like half the time I know if I'm giving it to like one of the better reps, it's going to get followed up with instantly. But I give it to the other rep because it's their day on round robin. I'm like, they're either getting a response half the time or not at all.
So have you blown all that up and you just do it all with agents now? Yes. And who manages the agents?
Right now I do. This is why we changed my title to Chief AI Officer.
It's an issue. It's an issue, right? Just briefly, we can talk about that. The learning for folks that watch— I didn't know this at the time— stair-step it. Yeah, I learned this for our agents and I learned it on Replit. Okay, so the fact that we went from Delphi, a horizontal agent, which basically can self-ingest your content with no training. Like, you do need to, to iter— to, to, but it's the least amount of training of the tools in our stack. Start easy, start broad, get a few, get a win under your belt.
