Jason M. Lemkin argues that adding more Account Executives alone won't work. You need a sales engineer to handle technical details and security questions, freeing AEs to focus on relationships and closing deals.
Chapters
you're starting to develop the need for some real, I'd say, like overhead and infrastructure in order to make these successful. You can't just hire like 5 new AEs and expect them to become successful without having any support whatsoever. And you might need a sales engineer as well. So what a sales engineer does is they're a resource that gets pulled into a sales conversation by an AE to deal with highly technical parts of the conversation. So if you have a SaaS product that's a highly technical product, or let's say there's security concerns, what you want to do is have the AE pull in that sales engineer at a critical moment in the conversation so that the AE doesn't have to be an expert on every technical aspect of your— on every technical aspect of your product.