The Importance of Sales Acumen and the Learner Mentality for Business Success

Sales acumen's incredibly important, but what's more important to me is what I call like the learner mentality, like to where you want to help a customer get up and running, right? Like you want to help them implement the thing they're trying to get to. And so to some degree, if you look at our rubric, even as we're hiring for sales, it has a little bit of that support and customer success mentality behind it. Partially because the nature of our product and the PLG motion where like customers have started already experiencing the product in some way. Potentially before they talk to a human. And in most cases, that's true, but like leveraging that's incredibly important. Point well taken.

Let's wrap up the people-related topic on a question that I'll maybe give a couple examples first, because the question might be, might not be specific enough, but it's around, are there any guiding principles that you like to follow from a hiring standpoint?