Unleashing Success: The Power of Building Customer Relationships with Okta's COO

Name: Unleashing Success: The Power of Building Customer Relationships with Okta's COO
Uploaded: 2023-10-08T14:15:01+00:00
Duration: 31 s
Channel: Jason M. Lemkin
Description: In this brief presentation, the Okta COO expresses a deep enthusiasm for sales and customer interaction, describing conversations with prospects about…

8 Oct 2023 · 1 min

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In this brief presentation, the Okta COO expresses a deep enthusiasm for sales and customer interaction, describing conversations with prospects about Okta’s value, competition, and ROI as the most rewarding part of the job. He acknowledges the intimidation of asking for money but emphasizes that genuine financial discussions are essential for learning and demonstrating the service’s return on investment. He concludes by urging the audience to remember three core takeaways about building strong customer relationships, though the specific points are not listed in the excerpt.

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I love sales. I love talking to customers. It's favorite part of my job. Talking to prospects who are like, should we, should we consider Okta? What about the competition? How should we use your service? What's the value? Building those relationships, for me, that's everything. It can be intimidating, right? Calling someone saying, hey, will you give me money? But it's very important because you're only really going to learn things when you try and separate someone from their wallet. Now we can have a real conversation about the ROI, about the value that you're going to get out of the service that I'm providing. So again, if you remember nothing else, take these 3 away.