Jason S BradshawC-Suite Executive | Growth & CX Transformation Leader | Keynote Speaker | #1 Bestselling Author | 40+ Award Wins

Building Trust: The Importance of Managing Your Online Reputation

Name: Building Trust: The Importance of Managing Your Online Reputation
Uploaded: 2023-04-30T22:02:09+00:00
Duration: 43 s
Channel: Jason S Bradshaw
Description: Short YouTube video (author: Jason S Bradshaw) arguing that managing online reputation attracts customers. The speaker warns against services that…

30 Apr 2023 · 1 min

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0:43

Short YouTube video (author: Jason S Bradshaw) arguing that managing online reputation attracts customers. The speaker warns against services that promise to remove negative reviews, and recommends responding quickly to negative customer feedback—own the feedback and move toward resolution—to build trust with future customers. The clip ends with a call-to-action asking viewers to share their top tip in the comments.

Chapters

Manage and enhance your online reputation to attract more customers. Have you seen those ads promising to remove negative customer reviews from online review sites? Don't buy them. You see, customers want to buy from people they can trust. And would you trust a company that has a perfect review rating? Of course not. But if you want to improve your online reputation, it all starts by responding to those customers that had a negative experience and that share it online. You see, by owning that negative feedback, responding to it quickly, and moving towards resolution, you actually build trust with future customers. What's your number one tip for improving your company's online reputation? I'd love to see it in the comments below.