Jason S BradshawC-Suite Executive | Growth & CX Transformation Leader | Keynote Speaker | #1 Bestselling Author | 40+ Award Wins

NEVER Ignore This About Self-Service!

Name: NEVER Ignore This About Self-Service!
Uploaded: 2025-05-14T02:40:27+00:00
Duration: 23 s
Channel: Jason S Bradshaw
Description: Short spoken piece warning about self-service: the speaker recounts an airport self-scanning/bagging experience where a tipping prompt appeared, using…

14 May 2025 · 0 min

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0:23

Short spoken piece warning about self-service: the speaker recounts an airport self-scanning/bagging experience where a tipping prompt appeared, using the anecdote to warn that self-service shifts power to customers and alters service margins. The content cautions listeners to pay attention to how self-service (and related tech) changes economic and social dynamics in service interactions.

I have to tell you a story. I was at a certain airport and I did my own scanning and bagging, and then right before I'm paying, a screen came up saying, would you like to leave a tip to the person who helped you? People misplace this notion. And now we're talking about AI and JetBots and everything else. Guys, be aware of self service. Self service gives a lot of power to the customer, but the margins are shifting with that.