Jason S BradshawC-Suite Executive | Growth & CX Transformation Leader | Keynote Speaker | #1 Bestselling Author | 40+ Award Wins

The business case for #CX & #EX is clear

Name: The business case for #CX & #EX is clear
Uploaded: 2023-08-14T22:05:29+00:00
Duration: 48 s
Channel: Jason S Bradshaw
Description: This content was created by Jason S Bradshaw. This content was uploaded by Jason S Bradshaw. This is a YouTube video titled "The business case for #CX &…

14 Aug 2023 · 1 min

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This content was created by Jason S Bradshaw. This content was uploaded by Jason S Bradshaw. This is a YouTube video titled "The business case for #CX & #EX is clear" created on August 14, 2023, discussing the impact of employee engagement and experience on business performance, highlighting that organizations with high employee engagement outperform the market significantly.

Questions this video answers

Around 147% (as stated in the segment).

21% more productive (as stated in the segment).

Chapters

You know, organizations that have high levels of employee engagement, positive employee experiences, delivering a consistent promise to their employees, actually outperform the market by around 147% compared to those that don't meet high standards of employee experience and engaged employees. And that shouldn't be surprising because highly engaged workforces are 21% more more productive than disengaged employees. So when you combine those two and the fact that customers are being served by our employees, it's easy to understand that the employee experience, the promises that we make, and the promises that we deliver every single day to our employees has such a crucial part to play in how our businesses perform.