A frustrated long-time bank customer demands a straight answer about whether they can use a restricted banking feature, threatening to take their business elsewhere if denied. Jayson Lowe explores why banks make simple things needlessly complicated and what customers lose when they can't get a direct answer.
Please tell me why on earth I would have difficulty or be restricted from getting a simple tool. You offer to move money more efficiently with less restrictions between accounts I control and oversee. It's absolutely ludicrous in my opinion as a long time customer of your bank and completely insulting. Just have someone tell me flat out, will you let me use this XYZ tool or not? Tell me now so I can move on and find another bank that will accept my business and give me the tools to do what I need as a customer.
