How this journalist whisperer can help you give a shout to journalists

Hello and welcome to this episode of the Unnoticed Entrepreneur. Today I have the benefit of talking to Brett Downs. Brett Downs of Harrow Helper. Brett, welcome to the show. Calling us from Cardiff in South Wales.

Thanks, James. It's good to be on. How are you now?

Very well, thanks and excited to hear what you've got to say because in your LinkedIn you call yourself the journalist whisperer. So tell us, how do you help entrepreneurs to get noticed?

Yeah, the journalist whisper was a bit of a pun path. I spoke to a LinkedIn expert and they was for something to stand out and I put it on there about six months ago and I just haven't had the time to take it down. But it's good in a way because it just like you say, it gives you a little bit of notoriety, not in a bad boy way, but in a just slight something slightly different, isn't it? So in terms of getting cl. Sorry, I've lost my train of phobia. What was the question? Sorry, question.

How do you help entrepreneurs to get noticed all the way from South Wales?

Yeah, so we're a conduit, so we're there with it. We're the in between men for people that want to get themselves published on, you know, well known articles such as Forbes, Cosmopolitan and websites like that. Really. So we're, we're a ghostwriter. So we put, we put words in other people's mouths in, in a good way. So essentially if people don't have the time or don't have the expertise or just they want someone to do it for them, we will approach journalists on their behalf, pretending to be them and get, and provide their expert comments in the hope of getting them published on, on the aforementioned articles.

So there's a couple of things in there though. Are there Brett? So one is the, the pitching and the other is the writing. Do you want to just tell us what makes a great pitch? Because journalists get a lot of inquiries every day. What makes a great pitch to get them to say, yeah, that's a good story.

Yeah. So you've got different journalists, have different approaches, prefer different approaches. So in this time, in time and age, journalists are very time poor. So one of the reasons they use the platform that we take advantage of is because they don't have time to reach out to say 50 experts and ask them the question about something in particular. So they'll post on this platform, they'll post the question once and they'll get 100, 150 responses from people like myself and competitors and also other entrepreneurs. So the way to stand out is be quick because they're going to get, they're going to get 100, 150 pitches and some of the pitches are going to, are going to be quite similar. So it's first come, first serve. Sometimes, especially if it's a generic, broad question, subject line is very important because of course that, you know, if they're wade in through a hundred emails then the subject line needs to send out. And one thing we advise people that because we give advice as well, we don't just do it for people like got some startups or people that don't use our service, don't have the budget or want to try themselves. Answer the question first. Don't, don't waffle on, don't tell them how great you are, even if you are super great. Just give them the answer they're looking for, but give it in a punchy, concise manner without being too salesy. So you're there to provide the advice, not fluff your ego and tell them how great you are. Because essentially the journey journalists are looking for advice in the article as opposed to the person who was given it. And I think that depending on the journalists. So we research the journalists and we'll see what they've used before, whether they like stats, whether they like long comments, whether they're very much sort of structured in their answers or either they offer a balanced approach or they'll use lots of different opinions. So it's just, you know, being quick, being concise, answering the question and doing your research because like I said, you're competing against 100, 150 people. So the way to stand out is, is to give a great answer essentially and that's, and back that up with stats and your expertise at the end of the approach.

Now Brett, you've mentioned a platform there. Do you want to tell us which platform you're talking about?

Yeah, it's called helperreporterout.com so it's known commonly as Hero. So it's essentially just, I think it's been going since 15, 20 years by a guy called Peter Shankman. There are alternatives to that which, which, you know, Hero is the main one for us because it's US based and 90% of the articles that are written are published on dot com sites. So there are other outlets available I guess, but it's very much, it really helps a journalist, like I said just now, it gives them the, it just helps them get, you know, 50 expert answers quite quickly as opposed to chasing down experts in different Fields, things like that. So it's, it's a very helpful platform for them, which we're taking advantage of.

Okay, so that's harrow. What about if people are not looking at American sites? Maybe they're looking at Asia, for example, or other languages. Do, do you know of other platforms that help of a similar nature?

Yeah, so they're. We recently wrote an article about alternatives to Hero. It's like eight or nine. It's probably more. It's more. Each, each, every, every few months there's a, there's a few mores coming out. So for example, in Australia there's a, there's a company called Sauce Bottle and that's primarily published on Australian sites. There are other ones called press plugs. There's Just Reach, Just Reach out is another one. So they, they're slightly different versions of it. They're not, they don't all follow the same model. But you know, I can, you can mention something in the show notes in terms of something the guys can look at, people can look at to see the alternatives to what we use. We actually trial them out on a, on a month to month basis just to check how well they work for certain clients. Like we have two or three clients based in, based in Asia, which they're happy to have links on on American websites, but also they benefit them greatly to have links, you know, a little bit more regional or national to them as opposed to all the way over in United States.

Now, Brett, you've also got a service that sounds interesting, which is helping people to shortlist the Haro requests, because I get those Haro requests three times a day, you know, and there's too many. So how do you help people to filter those and organize their outreach?

Yeah, so it's a software service we're developing. So we have two types of clients really. We have the ones who don't have the time or they have the budget, or they have the expertise and use us to ghostwrite for them. But then essentially it's the other end of the market, whether it's startups, whether it's local businesses, whether it's people that want to try the service themselves. You know, some people don't want to help in hand. They'd like to, you know, muck in and do, do the dirty work themselves. So this essentially, the newsletters you mentioned essentially deciphers them into a spreadsheet. Simple enough spreadsheet. It doesn't win any, any design awards, but it's, it solves its purpose. So if you were looking for a Website of a certain authority, of a certain age, certain amount of traffic to the site or whether it links to your website or links to your social, you have options and filters. You know, for example, when you're searching for a hotel, you'll search location, the price, you'll search local amenities. So it's similar to that sort of setup where you can cherry pick the websites you're going for because we'll write 3,000, 4,000 pitches a month for clients but you know, you're not going to have that time to do it yourself. So you might write one or two a day. So essentially it's, it's being able to cherry pick the ones which would best serve your business and also the ones which would be, which would be more helpful. There's some websites that will use your comments but won't link. So if you, if you don't want that, then you just filter that out. So if you're writing one email, you want to get the, the biggest bang for your buck. So that's essentially serving the, the opposite end of the market. So that's, we use it ourselves for, you know, for when we're picking for different clients. But it's very much a service for entry level or for someone who wants to, wants to give it a bash themselves.

Yeah, or even for another agency. I can see that being useful if you've got multiple clients and you want to, you know, sort that by keyword. Really, really helpful that service as well. So Brett, you've mentioned there about links. Just explain how that works because obviously you would like to be quoted in an article but my understanding is as well that journalists and publications don't want to lose the traffic so they don't want to link from you from their website to your website for ex.

Yeah, this, that's one of the, it's like an old wives tale is. It's kind of like a leaky bucket. So if you poured, if you poured a gallon of water into a bucket, that bucket has all the water. So you know, having links out of that bucket would be like poking holes in it. So people feel like they lose link juice but it's not anymore. It's, it's. If you're linking to websites associated with what your article is talking about or associated with the content that you're publishing, then it just, it passes on that authority without losing it. So if you recommended, if you recommended another expert to me, I wouldn't think any less of you. That would just make me feel better of that expert. So it's but like you mentioned, just to start that question, there's some people that believe that that happens so they won't link out. So the spreadsheet helpfully filters out those ones who are still, you know, a little bit behind that kind of marketing curve which ones you want that's, you know, you can fill out the guys, I think they'll lose equity so you wouldn't pitch them and you won't waste your time not getting a link.

So that's another consideration, isn't it? Brett, what about hashtags? Because there are like hashtag journo requests for example. Any sharing you can give about how people can follow hashtags to find out what journalists are looking for.

Yeah, the, the two, the two biggest ones are Hero request and PR request. So you can just follow them on Twitter and essentially you would, you'd go on there and journalists might be asking a question similar to what they'd ask on Hero and then you would DM them or reach out and you provide a comment on client. These ones are. Hero tends to run on editor calendar. So essentially if you provide a quote it's probably not going to be live till about five or six weeks later. If someone's using Twitter the hashtags it's a trending topic usually so that will probably get published the same week. So that's one of the differences in terms of if you want links now use that platform but again that's competitive. So it's, you get a lot of people going into that. The, there is a, for the tech minded of people they are. You can use platforms such as Zapier and if this then that which actually brings that into a spreadsheet for you. So essential if you're, if you're an insurance company and you didn't want to wait for those requests every day looking for insurance quotes, you could set up a simple, simple synchronization that downloads insurance call outs daily to a spreadsheet and then you could just look at that one a day and reply to that. So there are little ways where you can, you can, you know, automate and make your time more efficient. And we actually have, I actually have a, a template for that if, if someone wanted to use that. So in terms of if people reach out to us and they don't want to use our business, I don't say okay, thanks, see you later. It's very much there's a, here's a tips how to do it yourself. So it's a, an article that we've written so cheat sheet. But then also, if people want that, if they want that formula for their Twitter, we give that away as well. Because it's like you say, it's not. They're not, not leaving us or going to a competitor. They just can't afford it or they just want to do it themselves. And, you know, there's enough. There's enough business to go around the world, so we don't essentially, you know, cut our nose off, despite our faces. Our job is to help people. And essentially, you know, people will refer people to us later down the line if we've provided them with good service. It's not all about short term. Potentially. It's. It's building relationship like we do with a journalist, you know, client or no client, customer or no customer, journalist or not, it's building that rapport with people. What's it, you know, don't burn your bridges on the way up because, you know, who you meet on the way down.

Look, speaking of burning and also trending issues, of course, for all of us, you know, the, the Ukraine issue is something that's on everybody's mind and more and more companies are having to address and taking positions on Ukraine and Russia from a sort of PR point of view and what Hero is asking for. Can you give us some observations, Brett, about what is trending, what companies are doing or should be doing with their pr?

Yeah, I mean, it's probably a question for a greater mind than mine, but in terms of, hey, Ro. Especially, it's. I mentioned the editorial content, but anything trending or anything current news, popular culture, you'll always get those questions and journalists asking for expert insights in the article. So we're finding in a good way that lots of people are reaching out trying to help companies in Ukraine take refugees in things of that. And I think one of the things that people who feel helpless at the moment, Ukraine's a long way away from where I am. So you can't just go over and help someone out like your neighbor. I think money is one of the driving things because money does help the world go around, whether it's helping housing people, whether it's pride in providing age relief or, you know, even bulking up their army so they can defend themselves. There's lots of companies that are taking donations, or there's a company called Ahrefs. There's a gentleman called Tim Sulu who's like the chief marketing officer, essentially. He's, he's the voice of that company anyway, you know, so in excess is a Michael Hutchins for Example is everyone knows Michael Hutchins and he's a drummer. He's not even the lead singer, but he's, he's very much the front of that company. And he's Ukrainian. And so one of the things he's, he's done is that you pay to use their platform, which checks back legs for your company, but anything you pay to that company. So the service, they'll, they'll double it and send that money as aid relief to Ukraine. So, you know, people are using the service anyway. Some people are not donating extra money, but maybe they're doubling the subscription or they like, oh, look, I'll pay for, I pay on a monthly basis, but I'm going to pay for a year because they give you double the subscription. People pay that money anyway. So it's, it's going to a good cause, obviously. And it's, obviously it's somewhere close to his, you know, that's his homeland and I think his parents or whatnot, maybe still. Still reside there. So.

So, Brett, are you suggesting to clients that they, that they take a position right now in Ukraine? Are you finding clients asking you to write position pieces?

No, sorry. We tend to stay away from political questions unless the client explicitly asks us to do it for them. Because part of our onboarding is getting to know the client, the company, so we can write in a tone of voice which you shouldn't be able to tell the difference. If they answer the question or if I answer the question, we would just, you know, send it in a, in a punchy, more concise manner. If they do want to get involved, then we let them. And, you know, everyone has an opinion on the war and it tends to be all in the same direction. It's, it doesn't seem very partisan. So if people want to do that, they can, but essentially it's. I think I would, I would, I would advise people to sort of do it on their own platforms as opposed to use me for that. Because it's, you know, it's. I think getting publicity for your company, getting backlinks for your company is obviously good in terms of business, but then it could be tainted with someone's taken advantage of the situation to get, to get themselves known. So I would maybe to find journalists that are writing about it, then reach out to them personally, yourself. So I'm not doing myself out of a job. You know, I'm not cutting. I think that's, that's something that you wouldn't want someone to, to mimic you or send it on your Behalf, I think stand by your own views, then it can't be taken out of context or misconstrued. Because what I wouldn't want is someone to come back and say, oh, we didn't actually say that. Our, our agency said it. And you know, that's why I think in terms of personal, controversial, anything sort of on that landscape, you're not doing it for your business, you're doing it. You're doing it out of duty, you're doing out of personal preference. So I would advise you just, you can use the platform to find the information, but I wouldn't use a company to post on your behalf.

Right, interesting. So the importance of being authentic, really there, Brett, about. About your own self, your own voice. Now you're an entrepreneur and you've got your own business. Our helpers. How are you getting noticed as an entrepreneur? What, what tools and strategies are you using?

It's quite strange really, because I'm a ghostwriter. I mean, I'm trying not to get into this as much because I'm, I'm pushing you, you know, I'm pushing you to the front of the queue. I'm making you walk the plank and I'm the one, you know, pushing you over. But in terms of getting the company noticed so much, we use a variety of platforms. I'm from a digital marketing background anyway, and I find that we will use referrals is a massive source of business for us because we do a great job and those clients will recommend other people or they love other businesses they'll use for us. We use ppc, we use social media, especially the journal. The journal request hashtags things. So we don't push our business as much on there. We just offer advice. Lots of people use that Journal request are private business owners or small companies. So we will just throw out some tips to help them, you know, get more success. And in terms of other things that we use, it's direct email, we use LinkedIn. So kind of we run the whole gamut of digital marketing. Really.

Yeah.

We find that referrals is probably the bulk of our business and we don't want to get too big. As a company, I'm happy with kind of the status quo because it's. Once you start running, you got like 14, 15 employees. When you start getting to like, you know, triple figures, it takes the fun of what I do and it, instead of a hobby and a career, it turns into a job. So it's essentially the leaking bucket thing really is just we'd rather keep the amount of clients we have right now and just add a couple every couple of months or so rather than keep getting new clients, keep getting new clients and keep losing clients. It's the churn and burn. And also, the longer a client is with us, the better you know them. The longer you're friends with someone, the more you know them, the more you can speak for them. So essentially, the, the longer you're with us, the more value and the better we the better we provide information. On behalf of yourself to journalists, Brett.

Thank you for sharing that really honest and genuine approach to your business as well. If you want to find out about you, how can they find you?

Yeah, so we called HeroHelpers.com so it's pretty much exactly what it says in the tin. We help you with heroes, whether we do them for you or we help you get more success in pitching yourself. Same same on Instagram and Twitter. So the hashtag is at Hero helpers.

Brett Downs joining me from just down the road, Cardiff, South Wales. Thank you so much for joining me today on the Unnoticed Entrepreneur show.

Thank you, Jim.