How to deliver customer service action which exceeds the adverts, and generates positive publicity.

Hello and welcome to this episode of Speak pr. This is the podcast for business owners that want to unlock the value in their business with effective communications. And today I'm joined by Paul Horihane who is in Singapore and who is the founder and MD of Remark Asia Pacific. Hi Paul.

Hey Jim, how are you? Pleasure to be here. Good to see you. So Paul, share with us what you're doing with Remark Asia Pacific. We bring best of the solutions that we can find and have trust in from other parts of the world into Asia and point them at parts of the business that need them the most. And the first of the brands that we brought to market six or eight months ago was a business out of Ireland called the CX Academy, which is an enablement and training product to really help businesses up their act in terms of customer experience, excellence and driving better outcomes for the interactions they have with their customers on day to day basis. That's what that is.

How do you think customer experience.