What looks like shyness in Filipino workers is actually saving face. When they feel embarrassed or fear letting you down, they go silent. Managers need to build trust through consistent feedback, training, and respect, not harsh criticism.
Filipinos call themselves shy. And what it really is is they tend to want to save face. So if there's a situation in which they might feel embarrassed or let down, or they might feel like they're letting you down, or where they might feel like they didn't do it right, their natural reaction is to back away and disappear. In order to prevent this, you'll need to create a situation where they trust you. You have to gain their trust. To gain their trust, you have to do some things. You have to provide feedback. You have to provide training. You need to be a good boss. You can't just yell at people. This cultural sensitivity can definitely lead to problems if you're unaware of it. If you're prepared for it, though, and you're ready to treat someone like they're a human and they're. They're a valued team member, it shouldn't be a problem for you.
Stop Being the Dispatcher, Start Being the CEO: How to Scale Your Field Operations 🛠️
