U.S. call centers pay $24-$28 per hour per seat. Outsourcing to the Philippines cuts that to $12-$14, and hiring directly through platforms like onlinejobs.ph drops it further to $4-$8 per hour. The speaker argues direct hiring also gets better talent than using agencies.
So the average seat in a call center in the US is 24 to 28 dollars an hour. The average seat in the Philippines is about 12 to $14 an hour. It's about half the cost, and at the same time, the skill level you're getting for those people is approximately the same. There's some serious cost savings to be had. Now, in addition, you can actually do this a whole lot less expensively by not hiring an agency who's managing the people and hiring them yourself. You can get people from four to eight dollars an hour rather than 12 to 14. Their skill level is the same. It's super easy to find the people with websites like onlinejobs, ph and actually you probably end up with more talent at lower cost finding them yourself versus going through an agency where they just aren't that good at finding the best people.
Stop Being the Dispatcher, Start Being the CEO: How to Scale Your Field Operations 🛠️
