John Jonas walks through training outsourced staff: give them a video or resource, have them create an implementation plan, then let them do the work. Review their output, give feedback, and iterate until it works. The goal is guided practice that reduces fear of mistakes.
What if they don't know what they're doing? Well, then I'm going to create a video and I'm going to teach it. I'm going to teach everything that I know about it. And if I can't teach everything I know about it, I'm going to ask them to find a training or I'm going to find a training, which, which this is the kind of thing we provide@vasmadeeasy.com it's training for them that. Then I'm going to ask them to go through the training and then I'm going to go back to step one, which is tell me the plan, give me your ideas, how can we make this work? What's the implementation? What does this look like? And then if they've found the training or I've given them the training now, now we're going to start to integrate that into the business. It's not a, oh, just go do this thing. Because if they just go and do it, they're scared about doing it wrong. They're scared you won't like it. And frankly, they're probably going to do it wrong. And you're probably not going to like it if you just say, okay, go do this. But if you're willing to say, okay, go do this, and then come back and then you're saying, okay, cool, thank you for trying. Now let's start modifying, which that's all basically always a part of the process.
Stop Being the Dispatcher, Start Being the CEO: How to Scale Your Field Operations 🛠️
