John Jonas on why managers lose staff: employees need to trust you enough to tell you when something's wrong. Show you care, offer flexibility, train them well, and respond to what they say.
January 28, 2024
So how do you prevent this? Well, really big thing is gain their trust. You need to do things to gain their trust in you so that when they have a problem, they'll come to you and let you know about the problem and hope that will help them out. Now, in Jam's case, he didn't need any help. He just needed to know, oh, it's okay. I can go to these appointments, I can do my work. Maybe I'm spending a little bit less time, but my boss is flexible and he's caring and he's going to let me take the time off. In order to get there, you have to gain their trust. And part of gaining their trust is being caring from the beginning, being flexible, providing training for them, talking with them, being there and communicating with them on a daily basis, responding to their daily reports. There's a bunch of things that you can do to show, hey, I care about you and about your success with our business.
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