John JonasOwner, OnlineJobs.ph · Scale Your Business with Filipino VAs

Rhonda’s advice for hiring bookkeepers #ytshort

13 Feb 2024 · 1 min

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0:54

A short YouTube clip (John Jonas quoting Rhonda) offering practical advice for hiring and training remote bookkeepers. Key points: start slow; hire someone eager to learn and who asks questions; coach staff to give and receive feedback supportively; the speaker (John) takes responsibility for training and ongoing review; encourage a no-blame environment to allow questions and correction; cultural sensitivity is important (concern about opening access to financial accounts and issues with outsourcing where staff turnover prevented consistent ownership).

Chapters

So just so you know, the process that Rhonda actually used was at 1vaoa.com the process where I describe exactly how to find someone great. She says start slow. Make sure you get someone eager to learn and willing to ask questions and learn how to give feedback in a happy and supportive way. I take full responsibility for anything my people don't understand because it is my job to make sure I've given them the training and review their work ongoingly. This is very useful because if I get an apology from her, I know I've messed up somehow and let her know that too. It gives her so much room for asking and correction because she knows she's not going to get dinged or blasted, which is a very, very big deal in her culture, from what I gather. I was extremely nervous about opening access to my books and accounts to someone in a foreign country, and we tried hiring a company in India, but they wouldn't keep one person in charge of our bookkeeping, so I had to retrain folks every week. I'm so glad I took the chance. Use anything useful here. Warmest Rhonda.