John JonasOwner, OnlineJobs.ph · Scale Your Business with Filipino VAs

What Is Your Online Filipino Specialist Stuck On? #shorts #YouTubeSHORTS

10 Jan 2023 · 1 min

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0:58

A short YouTube clip by John Jonas advising managers—particularly those hiring remote workers from the Philippines—to avoid assuming laziness when productivity drops and instead ask empathetic, open questions. He recommends phrasing such as, “I noticed your work has slowed down — what’s the problem? Did I do something wrong? What can I help you with?” and highlights the single question he’s found most effective: “What are you stuck on?” as a way to surface obstacles and retain good hires.

Chapters

It always amazes me how many people make assumptions that they're lazy or they don't really want the job and they fire someone rather than just asking like, hey, what's going on? I noticed that your work has slowed down. What's the problem? Did I do something wrong? I'm sure this is my fault, but I've noticed that things aren't going right. What can I help you with? What has happened? All of these things are likely to give you insight into what's going on. The best one that I've ever found is what are you stuck on? That question seems to get a really good response from people in the Philippines. I don't know why, but I've just found it lots of times. What are you stuck on? Allows them to tell you what's going on, what the problem is. And I know it's not magical, but it kind of feels that way to me. If you do your hiring right, you know you've hired a good person. Going through the hiring process again to find the same person is a really painful process, and you don't want to do it. So asking what they're stuck on is a really good solution to a decline in productivity.