John JonasOwner, OnlineJobs.ph · Scale Your Business with Filipino VAs

What My OFS Write In Their Daily Report #ytshorts

27 Jul 2023 · 1 min

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John Jonas explains the three-question structure he asks his team to use in daily reports: (1) What did you do today? (accountability), (2) What problems did you run into? (openness/trust), and (3) What can I do to help? (manager support and problem-solving). He notes that team members almost always answer question 1 but rarely answer questions 2 and 3; there is no formal template and submissions can be via email or Basecamp (he prefers Basecamp). The format is informal and meant to encourage accountability and solicit problems and help when needed.

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So in my daily reports, I ask them to answer three questions. Number one, what did you do today? Which is the accountability piece? Number two, what problems did you run into? Which is hopefully them being open with me, which tells them that, tells me that they can trust me. And then, number three, what can I do to help? Which is my way of trying to help solve the problem and trying to help them be more invested in a solution. Hopefully I'm getting a solution from them that I can help them with. In the third question, which is what can I do for what can I do to help? I rarely get answers to questions number two and three, I almost always get answers to number one, which is what did you do today? Questions two and three, what problems did you run into and what can I do to help? Are much more rare that I get those, but they're there, and they know that they can ask for help or they know that they can tell me problems or bring me things. I do not have a template for our daily reports. That's it. What I just told you is all it is. It's what did you do today, what problems did you run into, and what can I do to help? You can send it to me however you want. You can send me an email, although I prefer the basecamp version. That's all we do. That's our daily reports.