Cash based practice owners, your front desk might be losing you patients. We secret-shopped a cas
In this secret‑shopping call, Kelly Alhooie poses as a potential patient concerned about pelvic‑health leakage and evaluates how the front‑desk staff of a cash‑based physical‑therapy clinic handle objections, present pricing, and attempt to book an appointment. The receptionist quickly outlines the clinic’s services—two doctors of physical therapy offering one‑hour initial evaluations ($265) followed by three follow‑up visits ($216 each), totaling about $913. She mentions possible insurance reimbursement but never asks for the caller’s name, contact information, or deeper motivations for seeking care. Kelly critiques the interaction, noting the receptionist’s over‑talking, focus on cost rather than patient goals, lack of personalized outcome framing, and failure to capture lead information, concluding that such practices likely lose sales.
Chapters
More from Kelly
The providers stuck the longest aren't broke, they're just waiting #coaching #mindset
The death of traditional pelvic PT clinics #physicaltherapy #businessgrowth #trends
Cash Based Practices | Hospital Job vs Private Practice and the Math Nobody Shows You
