Kelly AlhooiePelviBiz, Pelvibiz · Healthcare Business Strategy Assistant

Cash Based Practices | How to Protect Your Schedule When the Weather Turns

25 Aug 2026 · 2 min

Watch on YouTube

1:33

In this solo coaching segment, Kelly Alhooie role‑plays a phone call with a patient named Sally who is snowed in and wants to cancel her physical‑therapy session. Kelly demonstrates a cash‑based practice’s response: acknowledge the patient’s situation, reinforce the clinic’s commitment to the proven treatment method (citing over 1,000 successful patients), stress the importance of consistency (once‑a‑week, one‑hour sessions), and propose switching the in‑person visit to a video physical‑therapy appointment. She highlights benefits such as continued progress toward the patient’s goal (e.g., running without leakage), convenience, and reduced stress, aiming to keep the appointment on the schedule. The script serves as a practical template for cash‑based PT clinics to protect their schedule during weather‑related cancellations while maintaining a patient‑centric, value‑driven tone.

Chapters

All right, so Sally calls and she is stuck in the snow. It may not snow where you guys are at, but it snows most places. So here's an objection of snow, or let's just say weather in general. So, hey, I'm snowed in my house and I can't come in for my physical therapy appointment today. Can I just see you next week? I already have one booked. Hey Sally, completely get it. Here at— and you say your company's name— here at OrthoPelvic, we love to get our patients back to the activities they love. Our primary way of doing this is through a few different things. Number one, commitment to the actual method. We have used this method with 1,000 people, over 1,000 people so far, and we know the people that have been consistent with this and committed to this for once a week, 1 hour a week, are the ones that are actually really making the progress and getting to their goal. So with that being said, I highly recommend keeping this appointment. We'll just switch it over to a video physical therapy visit, and we can continue to progress you to running without leakage using your home environment. And it will also save you time and the stress of getting in that car and trying to make it into clinic. And we can continue to move you along your journey so that next time we see you, we can progress things even more. How does that sound? That's what I would say. And then hopefully she keeps her appointment and we just switch it in Jane.