Cash Based Practices | What to Say When a Patient Cancels for Childcare

Ring, ring, ring. Hi, my childcare fell through and I can't come in today or do an appointment. My kid's sick. I gotta take him to, uh, the, the doctors and I have no childcare so I cannot come in. Can you cancel my appointment? Oh, oh, Sally, you're more than welcome to bring your kid in. We have so many babies that come into the office and We have no problem bringing them into the appointment. We can even pull up the carrier and rock them. We have a magic shusher, or sometimes our admin can even hold your baby if you're okay with that, if they start to get a little bit fussy. Also, we can do, and we highly recommend, you can breastfeed while you're actually in the appointment and getting worked on as well, if that's something that you need to do. So we're really Kid-friendly here. Go ahead, you can bring your child in, and, uh, we would love to have both of you. So that's what I would say, like, so they're not worried about feeding, sleeping, any of the things. Um, we can also lay them on the table next to you if that's okay with you. You can kind of rock them, and you can also feed them as well.