Cash Based Practices | What to Say When a Patient Travels Mid Plan
In this instructional video clip, Kelly Alhooie provides a concise script for clinicians to use when a cash‑based patient (named Sally) contacts the practice saying she is traveling for work and feels much better, requesting to be taken off the schedule. Kelly demonstrates how to acknowledge the patient’s improvement, reference the number of sessions already completed (five), and invoke the practice’s LSR (Long‑Term Symptom Relief) method which recommends at least four additional sessions to prevent the problem from returning. She then suggests booking those four remaining sessions via telehealth, emphasizing flexibility (“anywhere in the world”) and using the patient’s environment to continue progress toward goals. The script ends with a simple, supportive question to gauge the patient’s interest, reinforcing the goal of preventing relapse.
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