Kelly AlhooiePelviBiz, Pelvibiz · Healthcare Business Strategy Assistant

Cash based service providers. I called a physical therapy clinic to see if they would book me. Th

9 Oct 2026 · 2 min

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2:09

In this YouTube clip, Kelly Alhooie calls a cash‑based physical therapy clinic to inquire about insurance acceptance, visit pricing, and recommended treatment frequency. The clinic representative (Speaker B) explains that the practice operates entirely on a cash basis, does not process insurance directly, and that patients can seek out‑of‑network reimbursement from their insurers. Pricing is described as variable depending on services, and the rep mentions typical session lengths. Kelly notes that the rep never asked for her name or specific health issue, instead over‑explaining the cash model and attempting to upsell a 30‑minute session. After the call, Kelly provides a commentary criticizing the representative’s sales approach, arguing that the rep should have asked qualifying questions, focused on how the clinic could solve the client’s problem, and avoided excessive explanation that could lose the client.

Chapters

All right, we're gonna call these people to see if they will book me and handle my objections. So here we go.
Thanks for calling.
I was just seeing if you guys take insurance.
Uh, we are actually an entirely cash-based, uh, physical therapy practice.
Okay, great. Um, and how much do you charge a visit?
Sure. Yeah. So also just as a, just upfront too, with, since we don't deal with insurance ourselves and we definitely help There's a sort of thing called out-of-network benefits. Most insurance carriers provide. Under those out-of-network benefits, you can get reimbursed through that, and we'll help you with that process as well. Basically, our charging rates basically kind of depending on the services that you're looking for.
And then how often do you guys recommend like coming in and all that?
Typical physical therapy places don't.
Client. Okay, okay, awesome. All right, all right, well, I will think about that and then give you a call back if I decide to move forward.
Sure, and one thing we can do as well, just to kind of throw this out here as well, is get some money that way.
Okay, awesome. Thank you so much for the info.
You're very welcome.
Okay, thank you.
We can work something out. You're very welcome.
Okay, bye-bye.
Talk to you soon.
Y'all, he didn't— sorry, Lulu— he didn't even ask me my name. He didn't ask me my issue. He over-talked, over-explained. I said thank you so much for actually like giving me this information, and then he over-explained again, trying to kind of resell me in the fact that, oh, we offer a 30-minute session. Do not do this. You're basically trying to convince me of why I should come to Instead, you need to be asking me questions on why I am going to benefit and showing me the path of me coming to your clinic and how I'm going to actually get my problem solved instead of overexplaining. You're losing the client. You're losing them. Oh Lord, this is crazy. This is like really crazy.