In this impassioned monologue, Kelly Alhooie addresses healthcare providers about the plight of chronic pelvic pain patients who have cycled through numerous specialists—urologists, endosurgeons, primary care physicians, and nurse practitioners—without relief. She critiques the narrow, siloed focus of each specialty (e.g., urine tests, hormone panels, cancer screens) and argues that no one is assembling the full clinical puzzle. Alhooie stresses the importance of spending dedicated time with patients, listening deeply, and communicating confidence and passion over phone or Zoom to convey that the provider truly understands and can help. She then reframes providers’ frustration with the broken system as a source of motivation (“fire”) that can be channeled into both better patient outcomes and business growth, positioning the clinician as the hero who delivers results where others have failed. The talk blends clinical advice with motivational and business coaching, urging providers to adopt a holistic, patient‑centered approach and to leverage their frustration to attract and retain patients.
Chapters
And I can't tell you enough, it's like, that should be so passionate over the Zoom call or over the freaking, you know, phone that they feel it. The patients feel it because they've lived it. Or, I mean, nothing's worse than like a chronic pelvic pain patient coming to see us and they have literally seen 7 different doctors. Urologists, endosurgeons, PCPs, you know, and nurse practitioners, all the things, and gotten zero results. They've been on antibiotics, they've done all this stuff, nothing has helped them. And they say to me, you're my last resort. I want those patients so freaking badly because I know that I can change their freaking life.. And I need them to feel that over the phone because I am 100% confident that if they tried all those things that I know was not gonna help them anyways, that I am the go-to person to help them because I know those other people did not hit the way I hit it because they're so focused. Urologist is just gonna focus on your urine and taking a urine sample and your prostate and giving you antibiotics. It's classic. A primary care is just gonna focus on blood work and thinking you have cancer. Classic. Okay? An NP that's maybe like hormones, they may check your hormones and they're gonna focus on that. But no one is putting the pieces of the puzzle together. And that's why I think it's so key for us as these providers to spend time with our patients so that we can put all the pieces of the puzzle together. And truly give them the best outcome. Because we have all the answers. We do. I truly believe we have all the answers. We just need time with them to understand fully who they are and what they want out of the treatment or the session or whatever else. And so when I say like transform your frustration into sales, this is what I mean by that. Use the fire. I know you guys have it inside of you. Use the fire, whether or not it's your own personal frustration of the healthcare system, or it's through maybe a family member or someone else, or even a past patient that experienced it. That should light you the heck up to stand up for these people. And then in return, it's gonna grow your business. And it's going to get the patient the best freaking outcome. It's a win-win situation. So please use your frustration with this so that everyone benefits and we're not just stuck in the same healthcare system doing the same thing over and over again, getting zero results and just managing on the back end. We all know that does not work. And so please use your frustration and effectively get people to come hang out with you and treat them so that they get the results and you become the hero and you win the game. That's it, guys. All right.