PelviBiz Teletherapy Training

But. Okay, what's up? What's up, guys? Let me know for those that are coming on. Let me know in the chat where you are tonight. I'm super excited to present on teletherapy. Super, super excited about this. I got lots in store for you guys tonight, so get ready. Hopefully you're going to be taking some notes. Get that pen and paper ready to go. So as you guys are coming in, let me know where are you at? Are you in the U.S. are you in the UK? I think we have some people from the UK joining us tonight as well. So let us know where you're joining us from. Love to see in the chat here. Would love to see in the chat. Let me see what's up, guys. Michigan, Ohio. Atlanta. That's my hometown. Atlanta. That's my hometown. Minnesota. Nice. Sup, Kristen. Nice to see you. Michigan. Florida. Wow. Wow, wow, wow. It's like. Yeah, it's amazing. Everyone's everywhere. New York. This is awesome. This is so cool. California, my state that I love. Yeah. Florida. Texas. Awesome, guys. Awesome, awesome. Let's see here. All right, so I'm going to go ahead and get started because we got a lot to get into tonight, so I cannot wait to get into this. Super excited to see all you guys on tonight. I'm going to be presenting on tele therapy and you're going to want to stay to the end because when you say to the end, I'm going to be able to answer any questions that you guys have for me. So let's get into it. All right, so what are we going over today? There's three things that we're going to be going over today. Number one, how to eliminate cancellations and no shows. I want you guys to put in the chat here. Are you guys having a problem with cancellations? Please say yes in the chat if you are. Say no in the chat if you were not. So if you're having a problem with cancellations, please let me know. Say yes in the chat or no. Yes. Yes. Okay, well, you're on the right, right webinar. Lisa, you're on the right webinar tonight. That's awesome. Okay, so also, number two, we're gonna add a minimum of 1k to your practice or online business without seeing additional patients through the Pelvibiz teletherapy method that I'm gonna be teaching you guys tonight. Number three, we're going to show you how to provide more value in less time. Guys, what I've realized is people want things condensed. They don't want things long. And I think a lot of us providers think the more I give of myself, which means, like, let me make my appointment an hour and a half instead of just an hour, well, then I can charge more. That's not it. Think about it. If we're all trying to lose weight, let's just say that we're all trying to lose weight. And it takes you a whole week versus a day to lose weight. Which would you pick? You're going to pick a day. So people want results in the less period of time and getting the same results. And that's what we're going to do through teletherapy that I'm going to show you tonight. So this is the three things that I believe that most providers are not doing correctly. So. So number one, we're just straight up teaching at them. We're showing them stretches, we're showing them manual therapy, we're showing them exercises and thinking, I guess this is all I can do for you. We're also just stopping at a couple of sessions because we just get to, well, I've showed them all the stretches, I've showed them all the exercises. Now I don't know what to do with them. And so we're truly not getting them to the finish line, which means they're not getting the result, which means they also think that we can't help them. And the reality is we really can. And the third thing I see is most of us don't have enough confidence or believe that we can actually help the patient with the provider or with the patient over the actual computer screen. We believe that they have to be in front of us, and that's just not true. So three things that we should be doing during the teletherapy session. Number one, you must dig to the deeper why? You must ask the question. So I'm going to give you guys this example here. If someone is coming in for pain with intercourse, why are they truly coming to see you? I want you guys to put it in the chat. Why are they truly coming to see you guys? I want to make this interactive. Got to make sure you're paying attention here. Why is someone with pain with intercourse coming to see you? Can you put it in the chat for me? They think something is wrong with them. Yes, that's true. They're worried about relationships. It affects the relationships. They want to enjoy it. Okay, these are close. These are really close. Jenny. I like it. They want to connect with their partner. Guys, they're missing a connection with their partner. That's truly why they're coming. So if we're not digging enough, if we're not getting to the root of really why they're there, they're not there to solve their pain with intercourse. I just want to let you know that they really are not. They're there because they want a deeper connection with their partner and they're craving that. So we've got to be able to get to that deeper why for them to understand that we see them and that we hear them. Number two, you really want to use their environment. At the clinic, it's a staged environment, but in their house, it's something that they're going to be doing day in, day out that's potentially causing the problem. Number three, understand how to get the results without using your hands. We truly believe that these guys are our magic, and it really isn't. This is our head. So here's a testimonial from a new grad, a staff member of mine that came into my clinic, and she has never done teletherapy before. And she was terrified because we see males with erectile dysfunction on teletherapy. We see tailbone pain patients, we see chronic pelvic pain patients. We see anyone and everyone and any diagnoses through teletherapy. And she was like, kelly, I don't know how to see someone with erectile dysfunction through teletherapy. Like, is he going to pull down his pants? Like, what's going to happen? I'm like, no, no, that's not how this works. Through the teletherapy method that I showed her, I was like, no, we're going to help guide him so that he understands what he. What truly is his deeper why and get him to understand that it's not just the physical aspect. There's a psych aspect, there's a pain science aspect. And. And we have to create all the pieces of the puzzle and put it together for him so that he can get the best outcome. And through the method, she was able to guide one of these males with erectile dysfunction to where he was able to have an erection, be able to be intimate again with his wife, and understand what was causing his erectile dysfunction all through teletherapy. So. And it just made her feel so much more confident, and she was able to do it. And so now she loves teletherapy. She's like, I want to do it all the time. And so through the method here, she was able to feel more confident in her skills of coaching people through the computer screen. So A little bit about me, guys, for those that don't know me. I know some of you guys are on here that do know me, but basically, I started orthopelvic physical therapy back in 2020 when Covid hit there's only two options, by the way, which I guess was probably pretty good. I was standing on trail heads outside because that's where I knew crazy runners would be. And then I did sessions through the computer screen because, again, no one wanted to come outside their house. And so I began teletherapy five years ago. And so I realized that I could get people the same result that I was getting in person as I was on the computer screen. And yes, I've been practicing for 15 years, but I knew that I had a method and I had a methodology. And if I was able to simplify that methodology and be able to coach people through the computer screen, then I knew I could get and solve their problem. And once I realized that I could do it, I started teaching other people how to do it. And I have NOW coached over 200 pelvic health providers to be able to do teletherapy, start their practices, and be able to grow very successful businesses. And so that's why I wanted to come on tonight is show you guys. I know you guys right now are probably struggling with cancellations. I know you're probably struggling with leads. And I want to show you that there's a different way. There's a way that they did not teach us in school. And I really want to be able to broaden your horizons and say, guess what, guys? They this is here to stay, and it's going to be super beneficial. And I'm going to break this down for you in a second. I also wanted to do this teletherapy webinar because I saw my team personally struggling. I would hire new grads and they were like, Kelly, I don't even know how to, like, talk to someone through a computer screen. I don't know how to do that. Can you please coach me and let me know, like, how I'm going to guide this person? I already gave them all the stretches and exercise. Now what do I do? And so I saw that there was a need that we have so much potential with teletherapy and so many people to help, but we're barely even hitting the surface. I researched stats the other day, guys, and over 40 million people in the USA have some kind of pelvic issue that we can solve. 40 million. And guess how many pelvic health therapists there are in the U.S. guess how many. Anyone want to take a guess? There's about 10k of us. Only 10k of us. There's 40 million people, guys that we could help. So why are we not offering this when we can provide so much more access to people? So that's what I really want to hone in tonight on is like, how to get more people, less cancellations and more money in your pocket. So here are the things that some of you guys believe that are on this call right now. Some of you guys believe. Kelly, these things right here are the most valuable part of my treatment. And that just isn't true. Guys, I know we've been trained to do every freaking Con Ed class, every Herman and Wallace. No offense against Herman and Wallace, but, you know, they've just taught us that this is the most valuable thing. They taught us how to do every special test in school. This is not the most valuable thing. It's our brain that is so valuable and that people want organization from our brain that makes us super valuable, not our hands. And so when you're able to systematize something for someone and bring convenience to them and bring access of care to them, it makes it super, super valuable. Not this. And I want you guys tonight to realize your hands are not as valuable as you think they are. The only way that you can help someone provide value, you guys are thinking, is that you have to be physically in front of them. And I'm here to tell you, after coaching hundreds of pelvic floor therapists and even my own team and doing this myself, it's just not true. Last thing. Again, you may not feel confident that you can effectively check someone's pelvic floor without using your hands. Tonight I'm going to show you how to do that. And also, most people are like. Like my team. They were like, kelly, okay, show them stretches. Show them exercises. Two visits. Peace. They're gone. I'm like, but wait a second. Have we truly solved their problem? And they're like, no, But I don't know what else to do with them. So I just discharged them quickly. I was just like, no. Because now what's going to happen if you quickly discharge them? They're going to go to the urologist. They may go to the urogynecologist, they may go to a pain specialist, they may go to the primary care doctor. And they've gone now to all these different people. They spent more time, they spent more money, and they still don't have the problem solved. And it's on us because we let them go, because we didn't show them the pathway and get them to the result. Because we only looked at the physical part, we got to combine all the pieces of the puzzle. And so that's again, what I want to go over tonight. So I want you guys to really reflect right now. If you guys are thinking, okay, how am I going to diagnose someone's pelvic floor if it's hypertonic or not without using my hands, how am I going to do that? I really want you to think about that. So your bride's probably thinking, what the heck is telehealth? Well, telehealth, all it means is just remote communication with patients, just using the computer screen. That's it. What's teletherapy? Here's the difference. I'd pay attention. Teletherapy is coaching someone through the problem. Notice how I use the word coaching. This is something they did not teach us in school. So don't blame yourself if you don't know how to do this. This is why I'm here to teach you tonight, is you got to coach people through the problem, not physically make them move through the problem. That's the difference. The reason why you should offer teletherapy number one, you can get more people in your state. So, for instance, we put Virginia on here. This is where I live, right here, the top of Virginia. Okay, guess what? My clinic is located here. But guess who else I can serve? Guys, I can serve the people all the way down here. I can serve the people all the way down here. I can serve people in the middle of the state. I can serve the whole state of Virginia. So why would you not offer this? Because now, if you guys have a lead problem, this is going to help solve your lead problem. You can now just not go to your local area. You can broaden out to your whole freaking state. This is huge. Postpartum moms, how much is access limited? Postpartum moms, they got a new baby. They don't want to leave their house. They're scared because they got to figure out what to do. I mean, all the stuff that goes into postpartum life, right? Most of you on here know about postpartum life. And so if we can help them through the teletherapy, especially in day one through day 14, right after birth, there's so much that we can help educate them on that they need our guidance. And if we could be the ones, I mean, it would be amazing to do teletherapy for Every single postpartum mom, they deserve that care. Number three, we're going to save them time so that they don't have to commute. Guys, Most people drive 45 minutes to my clinic. 45 minutes to come to ortho pelvic. If I could save them 45 minutes there and 45 minutes back. And by the way, our appointment times are an hour. That's like a three hour whole ordeal just to come see us once a week. That's a lot of time. But instead, if I did 45 minutes, would that not be better? Think about it. Number four, you want to minimize cancellations within the clinic. Guys, these are some real stats right here. So here's the cancellation and then here's another cancellation. If you're able to convert to teletherapy, you could reduce your cancellations by 57%. We have stats on this. Crazy. It's more ease with scheduling. That's a benefit. You get the patient's results no matter what. Because we know consistency is key. So you got to keep them consistent. That's going to actually give them the result. There's going to be less objections and more consistency. Like I said. Now, I think this meme was funny. Who here hears this? Okay, I need to cancel because, number one, I don't have childcare. Number two, I don't have time. Number three, I haven't done my homework, so I can't come in today. Number four, I had something come up. Who? Guys, put it in the chat. Let me know. Yep, all four. All four excuses. Yes. Okay, well, I'm here to help you out tonight to help negate these excuses and be able to keep your practice afloat and keep it going and get the patients the best results. Okay? So I would get out your pen and paper if you don't have one right now. All right? So I'm going to break this down for you. So why our cancellation rate is so low is because the method that I have come up with, called the teletherapy method, I give them other options. Guys, again, here's another example. Fifteen cancellations in August. We were able to reduce this September to five cancellations. That's throughout the whole entire month. That's significant. That's a 67% decrease in cancellations. It's huge. Okay, so here we go. I'm going to really break this down for you. This is really important. So I want to ask you guys this question. What is it really costing you? So I know because I've coached, you know, hundreds of pelvic Floor therapists, on average, if you have one full time therapist, maybe that's you guys. Maybe, maybe you're in a single provider, maybe you have other practitioners working for you. But one full time therapist, about 35 patients on their schedule a week is gonna have on average five cancellations. That is normal, just FYI. Okay, so let's think about it. Let's do some math together. You guys ready? So we charge 250 a session. That's how much we charge. So we'll put 250. Okay, so what is it costing you if it's $250 a session? I want you to do this for your own, for your own thing as well. So if you charge 200, put 200 on average. If you're a solo provider, on average you're probably getting about five cancellations a week. So for us, if we did five times 250, that equals $1,250 a week that we would be losing out on, on one provider. That's a week, guys, a week. Now if we take that 1,250 a week and we times it by 4.3, because some weeks have over or some months have over four weeks in them, that means in one month with one therapist, that means we are losing $5,375, guys. And for one therapist. Is anyone, is anyone following me? Do you understand how big this is? Like that's. Yeah, solo. Yeah, that's a lot of money, guys. It's a lot of money. So now what if you had two providers on your team? If you had two providers on your team, you're taking that $5,375, times it by two. That's over $10,000 that you are losing a month if you have these cancellations happen. That's why this is a big presentation tonight because I'm trying to show you how to add, put more money back in your pocket without having to go chase all these clients here, there and all the different ways that if you are just able to give a client another option, that the outcomes are going to be so much better for the patient and is going to be so much better for your team and you. So what are my admins saying about the Pelvibiz teletherapy method? Number one, they're like, Kelly, we're so happy to freaking have scripts. They keep the schedule full because they are the rock stars that freaking keep the clinic going. And by the way, this is online as well. It's not just in person. And number Two, they said, hey, we have to work less because we're not having to go and pull up patients from a year ago, call them up and say, hey, hey Johnny, just seeing what's going on. How you doing today? Just randomly calling you, haven't talked to you in a year. But I'm just going to call you today, see if you can come in and get on the schedule. They don't have to do that. Instead it makes it easier when they're able to convert through the teletherapy method. So what is the benefit about teletherapy? Number one, you get to do it in the patient's environment. Hear me out on it. Guys, I'm sorry to say this, but if you give someone leg lifts, if you give someone 30 leg lifts, they are not going to do that. So all of a sudden think about this. Someone walks into the clinic or you treat them online and you write out this amazing 20 minute exercise routine for them. This person, by the way, has never exercised in their life. This is probably why they have back pain. Okay? And you're like, hey, I need you to do this every single day. That's what most of us say. Or every other day. This person is like, I don't even know how to do one of these exercises, let alone she wants me to do 20 minutes of this. I'm going to use that excuse that I just put on the screen. I haven't done my exercises so I'm not going to come in. It's not worth my time. Now you just overwhelm the patient and you didn't teach the patient on how to integrate and how to integrate into effectively into their actual environment. So now they have to go home. I mean, think about this, guys. I mean, they really have taught us all wrong in school. I'm not kidding. They got to go home, they got to figure out where they're going to lay to do the exercise. Their dog's going to get them, the baby's going to get them. They got to figure out what things that they need to do the exercise with that we had specifically at the clinic, they may not have it. I mean, they got to figure out when they're going to do it in the time period that they don't have. So why are we not integrating into their environment? I mean, literally, it's like, it's like, duh, we should so just integrate what they're already doing. We're going to save them time. We're going to have be able to communicate with them more. Guys, I can't tell you enough how many clients that I have had in person and then also online, the same clients, by the way. It is. It's crazy, the difference. And I'm not even trying to do this, but when I'm in person, I realize we tend to use our hands as a crutch because you can just work on the client and talk about, like, the weather and whatever. Right. When I'm specifically on teletherapy, I have to ask very specific, direct questions to them because I can't use my hands. So it makes me think more and it makes me have to communicate with them more to get them to answer what I'm trying to figure out for them. So it actually is very effective with communication, but you've got to learn how to communicate. And that's why I teach the method also. It promotes patients to actively participate. They are more active in their plan of care when it's through teletherapy, because, again, we can't just, like, put them down on the table and say, hey, I'm just going to work on your back. And they just kind of zone out. They actually have to be actively participating. So there is a benefit to it. They can still make progress in different environments. They can go on vacation. We still do teletherapy on vacation all the time. They could be sick. Guess what? We're still doing teletherapy. As long as they can, like, breathe, you know, if they can't find childcare, we are still doing teletherapy with them. Okay, so you're probably thinking, who the heck's a good candidate for pelvic floor therapy? Guess what? Everyone, Every single person is a great candidate, no matter what diagnosis. I've treated everyone, I promise you. And I've coached many people to treat all different diagnoses through teletherapy. So per session teletherapy, I want to know. I'm curious to know, in the chat. Okay. Who charges a different price for teletherapy if they're already doing it, or do you charge the same price? Just curious. So we actually charge the same price. The value, guys, is actually higher for teletherapy. Okay, good. I'm seeing same. Good job, guys. Yes. Okay. Okay. What's up, Mel? All right, so same price. Perfect. The value is actually higher because you're saving them time. Remember, they do not have to drive to a physical location. So remember, I was talking about that weight loss at the beginning of this presentation. If you could have weight loss over a week or weight loss over a day, which one would you pick? Weight loss over a day. Same thing here. The value goes up because you're condensing their time and they can do other things. So please do not discount your services and make it the same. So we charge 250 a visit in person and guess what we charge on telehealth? 250 a session. Now our telehealth sessions, they're 45 minutes, they're not an hour. Our in person sessions are an actual hour long. So again, they are connected.