In this presentation, Kelly Alhooie introduces the PelviBiz Teletherapy Method, a strategy for pelvic floor therapy clinics to dramatically reduce patient cancellations. She illustrates a real‑world example where cancellations dropped from 15 to 5 in a month—a 67% reduction. Kelly then walks the audience through a step‑by‑step revenue‑loss calculation: a typical therapist sees about 35 patients per week, averages five cancellations, and charges $250 per session. This translates to roughly $1,250 lost per week, $5,375 per month per therapist, and over $10,000 per month for a two‑therapist practice. She argues that offering teletherapy as an alternative appointment option not only recovers this lost revenue but also improves patient outcomes and eases administrative workload. Administrators praise the method for keeping schedules full with scripted outreach, reducing the need for cold‑calling past patients, and enabling both in‑person and online conversions. The overall message is that a simple teletherapy option can turn a costly cancellation problem into a revenue‑generating opportunity.
Chapters
So why our cancellation rate is so low is because the method that I have come up with called the teletherapy method. I give them other options, guys. Again, here's another example. 15 cancellations in August, we were able to reduce this September to 5 cancellations. That's throughout the whole entire month. That's significant. That's a 67% decrease in cancellations. It's huge. Okay, so here we go. I'm gonna really break this down for you. This is really important. So I want to ask you guys this question: what is it really costing you? So I know because I've coached, you know, hundreds of pelvic floor therapists, on average, if you have one full-time therapist— maybe that's you guys, maybe, maybe you're in a single provider, maybe you have other practitioners working for you— but one full-time therapist, about 35 patients on their schedule a week, is gonna have on average 5 cancellations. That is normal, just FYI. Okay, so let's think about it. Let's do some math together. You guys ready? So we charge $250 a session. That's how much we charge. So I'm gonna put $250. Okay, so what is it costing you? If it's $250 a session, I want you to do this for your own, for your own thing as well. So if you charge $200, put $200. On average, if you're a solo provider, on average you're probably getting about 5 cancellations a week. So for us, if we did 5 times $250, that equals $1,250 a week that we would be losing out on, on one provider. That's a week, guys, a week. Now, if we take that $1,250 a week and we times it by 4.3, because some weeks have over— or some months have over 4 weeks in them— that means in 1 month with 1 therapist, that means we are losing $5,375, guys. And for one therapist. Is anyone— is anyone following me? Do you understand how big this is? Like, that's— yeah, solo. Mm-hmm. Yeah, that's a lot of money, guys. It's a lot of money. So now what if you had two providers on your team? If you had two providers on your team, you're taking that $5,375, times it by 2. That's over $10,000 that you are losing a month if you have these cancellations happen. That's why this is a big presentation tonight, because I'm trying to show you how to add— put more money back in your pocket without having to go chase all these clients here, there, and all the different ways. That if you're just able to give a client another option, that the outcomes are going to be so much better for the patient and it's going to be so much better for your team and you. So what are my admins saying about the PelviBiz teletherapy method? Number one, they're like, Kelly, we're so happy to freaking have scripts that keep the schedule full because they are the rock stars that freaking keep the clinic going. And by the way, this is online as well. It's not just in person. And number 2, they said, hey, we have to work less because we're not having to go and pull up patients from a year ago, call them up and say, hey, hey Johnny, just seeing what's going on. How you doing today? Just randomly calling you. Um, haven't talked to you in a year, but I'm just going to call you today to see if you can come in and get on the schedule. They don't have to do that. Instead, it makes it easier when they're able to convert through the teletherapy method. So what is the benefit about teletherapy?
