In this monologue, Kelly Alhooie argues that the conventional physical‑therapy schedule—10‑15‑minute, insurance‑driven appointments—leads to clinician burnout and fragmented, symptom‑focused care. She advocates for longer, un‑restricted visits that allow practitioners to understand the whole person, integrate nutrition, stress, and multiple body‑part issues, and ultimately solve patients’ problems rather than merely manage symptoms. Alhooie explains how she leverages compelling patient stories—especially of chronic pelvic pain sufferers who have seen numerous specialists without relief—to persuade new clients over phone or Zoom that her practice, free from insurance constraints, can provide comprehensive, lasting solutions. She contrasts the narrow focus of specialists (urologists, primary care, NPs) with her holistic, puzzle‑piece approach, emphasizing that time with patients is essential for both effective treatment and business growth.
Chapters
we can. Because you know why? We have time with the patients. We have time to understand the complete full aspect of who they are and what their needs are. That's the benefit. Comparatively, every 10-15 minutes a new patient walks in the door. How am I supposed to give every single patient my undivided attention? I can't. And it becomes very challenging and very hard. And you burn out. So the last thing you want to do is go research something like that's not for your patient to like help them. If you don't— if you didn't know it, that's not helpful. It's not helpful for anyone. So the point of the episode today is use the frustration to convert more people into coming and being with you and, and doing, you know, business with you and basically you changing their lives. So what I mean by that is this converts to over the phone or over a Zoom call. If I'm with a new customer on Zoom and I am trying to say, hey, you know, I'm the best fit for you, I'm going to use my stories of patients that have gone elsewhere to an insurance-based clinic or online and have had horrible results only with symptom management, and they weren't actually getting their problem solved. Comparatively, if you look at all of our reviews, the problem has actually been solved completely. And that is the main difference between you using insurance and coming, you know, or going somewhere else versus coming here. In addition to that, we have a method, the way we do things, and we are not bound by insurance. So insurance is able to control, you know, what those providers do over there, but they can't control us. Meaning we can treat many different body parts, we can put all the pieces of the puzzle together, we can talk about your nutrition, we can talk about your diet, we can talk about your stress, we can put all the pieces of the puzzle together. If you go the traditional route, you can only focus on that one thing that you are there for, and that is it. Whatever that diagnosis code is, you can only focus on that. And I can't tell you enough, it's like, that should be so passionate over the Zoom call or over the freaking, you know, phone that they feel it, the patients feel it because they've lived it. Or, I mean, nothing's worse than like a chronic pelvic pain patient coming to see us and they have literally seen 7 different doctors, urologists, endosurgeons, PCPs, you know, and nurse practitioners, all the things, and gotten zero results. They've been on antibiotics, they've done all this stuff, nothing has helped them. And they say to me, you're my last resort. I want those patients so freaking badly because I know that that I can change their freaking life. And I need them to feel that over the phone because I am 100% confident that if they tried all those things that I know was not gonna help them anyways, that I am the go-to person to help them because I know those other people did not hit the way I hit it because they're so focused. Urologist is just gonna focus on your urine and taking a urine sample and your prostate. And giving you antibiotics. It's classic. A primary care is just going to focus on blood work and thinking you have cancer. Classic. Okay. Um, an NP, that's maybe like hormones. They may check your hormones and they're going to focus on that, but no one is putting the piece of the puzzle together. And that's why I think it's so key for us as these providers to spend time with our patients so that we can put all the pieces of the puzzle together and truly give them the best outcome. Because we have all the answers. We do. I truly believe we have all the answers. We just need time with them to understand fully who they are and what they want out of the treatment or the session or whatever else.
