A customer service trick to turn order delays into delights. Tell the customer you'll review their order and expedite it if needed, then call back an hour later with the good news that it's ready early. The surprise reframes the inconvenience as exceptional service.
We want someone to review your order, but if it's an inconvenience, please tell us and we'll expedite it immediately for you. That's how you address the tinge. Then here's the magic. You prepare the order just as you did, as quickly as possible. But now, an hour later, you call a customer and say, hey, we have wonderful news. We say, we get done in 10 hours. We're able to expedite. It's been reviewed. It's perfect. It's ready to go. We're ready early for you, and your customers will be blown away.
