Kirsten MaihiFounder & AI Workforce Builder, Krew60 · I build the AI Workforce trade businesses never had time to build. Plumbers, electricians, HVAC, contractors, solar. Missed calls, admin, and reviews, all handled. Owners get 15+ hours back a week.

Unpaid Invoices: When a Customer Says "I Already Paid You"

29 Sept 2026 · 0 min

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0:27

In this short instructional video, Kirsten Maihi addresses tradespeople—particularly electricians—who struggle with customers claiming they have already paid an invoice. She emphasizes using an automated, polite reminder system that sends a notice on the due date and follows up daily. By checking a dashboard each morning to see who still owes money, contractors can avoid late‑night, awkward collection calls and stay focused on their work. Maihi promotes the “Crew” platform (specifically the Crew 60 workflow) as a tool that handles these reminders and offers to send a detailed guide for implementing the process.

I definitely sent it. My phone's been acting up. It's been 3 weeks. Give it a couple more days, okay? 3rd time this month. You didn't start an electrical business to chase money on the phone at 6 at night. Your crew sends the reminder the day it's due. Then it follows up. Polite every time. Every morning you see who still owes you. You never make the awkward call again. You stay on the tools. Crew 60. Comment sorted and I'll send you the guide.