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In this brief advisory video, the speaker urges homeowners who are behind on mortgage payments to promptly respond to any communications from their lender, such as phone calls or certified mail. The speaker explains that banks generally prefer to keep borrowers in their homes rather than pursue eviction or foreclosure, and therefore will look for solutions—like loan modifications or forbearance—to help the borrower stay housed. The core message is to not ignore the bank’s outreach, as it is the first step toward finding a workable repayment arrangement.
