This is a YouTube video titled "Why Mushpreneur Switched to Cahoot" featuring Julie from Mushpreneur sharing her company's experience transitioning from Shipmunk3pl to Cahoot for fulfillment services. The content, created in July 2022, details the challenges with the previous provider, the benefits of Cahoot's cost savings, faster shipping, simpler onboarding, and responsive support, highlighting how the switch supports their business growth in a competitive online market.
Hi, I'm Julie from Mushpreneur. We started off our journey by using chipmunk3pl center. But after a short period of time we realized this was not going to be a solution for us long term. We had a good experience customer service wise with Shipmunk, but the process to set up an account was really, really involved. It required us to do a lot of mapping, a lot of testing and more testing to get the orders processing smoothly. And then after that, the reality was it was far too expensive for us as a new brand to start out. We were paying steep prices for monthly minimums that were just too high. The shipping costs to our customers were quite expensive, especially when we're just trying to get our bearings straight and get started with our brand. So our team did some extensive research and conducted a comparable analysis. We ended up contacting Kahoot and spoke with them, had a couple of meetings. They ended up scoping a proposal for us and provided a really good offer and we signed the same day. So some of the benefits that we've seen is that Kahoot offers several regions across the US and their approach is to optimize their fulfillment process to give you the most optimum cost savings for shipping. Cost savings for shipping, cost savings for delivery time to the customers. So that's all been a really good experience. So we're seeing that, we're seeing this cost savings. We can now offer our customers faster shipping, we can now offer more competitive shipping prices. So that gives us advantage in such a competitive space. Online's highly competitive. In addition to that, the onboarding process was very simple. The Kahoot onboarding team, they're really easy to work with. The platform itself is straightforward and the UI is easy to navigate. Plus the Kahoot success team, if you have any questions, they're there for you to help you along the way. So you're not submitting a support ticket, waiting five days for a response to figure something out. So somebody usually gets back to you within a few hours and that's spent been really helpful. So overall we've been very happy that we made the change, the switch to Kahoot and we can envision growing with them and scaling up while we add additional skus, additional product lines. We're not sure where the business is heading at this point, but we do know that Kahoot will be behind us and highly recommend, highly recommend you give them, give them a call and see if they can help your business. Thank you.
