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Continuous improvement with feedback, Stephany Lapierre CEO at Tealbook The Startup CEO SHOW

11 May 2024 · 1 min

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Stephany Lapierre, CEO of Tealbook, solicits feedback constantly from customers and her team, then synthesizes it to find recurring themes that shape decisions. She's been criticized internally for taking in too much input, but she sees synthesis and application as the core of continuous improvement.

How do you get feedback? How do you get input, and how do you keep getting better?
I love feedback. I ask for.
Feedback all the time.
And I tell if we talk to.
Customers, like, you know, be transparent and constructive. That's the only way we can really get better.
And it's true.
For, you know, any conversations we have Internally, I've been not blamed, but.
Sort of criticized for listening.
Or taking too.
Much feedback. But what I do when I ask for feedback is I synthesize.
The feedback, and then there's always a theme. There's always a.
Nugget or a theme.
That keeps coming back, and then I apply it to my situation and what we need to do and then use that to form a decision.