Problem solvers drive support, Steve Bujouves - Ex VP support Freshbooks

The fundamentals of support are like hey are you like good at problem solving and are you empathetic? You get those two things you're like 90% of the way there and that you'll be able to talk to somebody, want to help them and then be able to figure out what's going on and help them. So where we ended up was largely around are these people the type that want to sit here, hear an issue and are intrigued by it and want to continue to try to like figure this out and help them. And those people ended up being such great support people. And you also have this effect of because they're so varied in where their background was and that coreness of like hey, you know they're great problem solvers. They actually work really well in a lot of other departments. So where you end up is you end up having this really awesome farm team within your company to just like really promote from.