Empowering Gen Zalpha in a Phygital World with Kristin Patrick, EVP & Chief Marketing Officer at Claire’s
1 Aug 2023 · 34 min
This is a podcast titled "Empowering Gen Zalpha in a Phygital World with Kristin Patrick, EVP & Chief Marketing Officer at Claire’s" recorded in August 2023. It features a detailed interview between Matt Britton, founder and CEO of Suzy, and Kristin Patrick, discussing her diverse marketing career, the turnaround and growth strategy for Claire's, and insights into engaging Gen Z and Generation Alpha consumers through digital and physical retail integration, content creation, and emerging technologies like AI and gaming.
Race the rudders. Race the sails. Race the sails.
Captain, an unidentified ship is approaching. Over.
Roger, wait. Is that an enterprise sales solution? Reach sales professionals, not professional sailors. With LinkedIn ads, you can target the right people by industry, job title and more. Start converting your B2B audience today. Spend $250 on your first campaign and get a free $250 credit for the next one. Get started today@LinkedIn.com campaign terms and conditions apply.
Finding the right audience shouldn't feel like doom scrolling with Experian. It doesn't. Experian syndicated audiences help you reach holiday shoppers, car buyers and more across over 200 top platforms. With over 2,400 pre built audiences, there's no more doom scrolling. It's audience targeting you can trust. Made simple. Learn more at experian.com adweek that's exp e R-I-A n.com adweek.
Consumers are shopping across this digital ecosystem. You know, I always think, go where the consumer is. So wherever they're shopping, like we should make our brand available there. So what does that look like? And then from a capabilities perspective, what do we need to build in the company to be able to do that and respond to that?
To thrive in a rapidly evolving landscape, brands must move at an ever increasing pace. I'm Matt Britton, founder and CEO of Suzy. Join me and key industry leaders as we dive deep into the shifting consumer trends within their industry, why it matters now, and how you can keep up. Welcome to the Speed of Culture Up. Today we're going to be speaking with Kristin Patrick, EVP and Chief Marketing Officer at Claire's. Kristen was recently named in 2023 as one of Forbes Top 50 Most Entrepreneurial CMOs. Kristen, so great to see you. Welcome to Speed of Culture podcast.
Oh, thanks so much for having me. I'm happy to be here.
I'm thrilled to have you on today. I've been following you for a while and I'd love to kind of start by just diving into your background. The first thing that stood out to me is, you know, your initial career steps were at Disney, which I imagine contributed a ton to your professional growth. What were some of the lessons you took away from that experience so early in your career?
I learned so much from Disney. You know, I was at the company during a really, really special time and I learned everything about building a piece of intellectual property and a brand and then extending it out into different businesses and using content and storytelling as a force and marketing. And I was a bit, I would say, of an Oddity in terms of marketing executive, I think that there's a pedigree in terms of learning about marketing. And a lot of I think great marketers come from the unilevers and the Pepsis of the world and the PNGs and the J and J'. That was not me. I came up through the entertainment industry and Disney and it was just a very different mindset. And lucky enough for me, like now I think that there's two things going on. And one is that brands had to become publishers of content to keep up with all of the social needs going on. But also I think storytelling has become more important than ever. So that was always like, at my root and my core.
Yep. And there's no better storyteller than Disney. So I think learning that in the early. You're right. And it was sort of, you know, ahead of its time in so many ways, being in a company like Disney. Because back then when you were at Disney, it was still, you know, the mid-90s. There was no social media, there was no YouTube. If brands wanted to build their brand, they would just have to write a check and advertise during an episode of Friends and they'd be able to build their brand. And as we all know, that's no longer an option. And you really need to be able to connect with your consumers through content. And on top of that, exposure to Disney, you know, you have worked at so many great brands, you know, diverse experiences across fashion, entertainment, beauty, even cpg. Do you think your ability to touch so many different industries has also made you kind of more well rounded as a marketer? Because one thing we also see in interviewing so many CMOs is that to your point, often they have a linear path. They're at CPG or Food and Beverage all the way across. You're quite unique in that you have a very eclectic background. And I just wanted to know how you think that may have shaped you.
I think that it has made me incredibly open to and responsive to change. And I take learnings from every single company that I've been at. You know, like, I think certain industries are really, really good at certain things. Like, I think the D2C companies and the fashion companies that I've worked at where they have their own credit cards and they're amazing at CRM. And I think some of the entertainment industry positions that I've held are, listen, they're amazing at creating cultural relevancy and really tapping into the consumer zeitgeist. And so it's like you combine all of that Together. And I feel lucky to have had that experience. But I'll tell you, Matt, it's not. It's not been always easy for me, because I am. Right. I'm like an odd bird a little bit. I think that oftentimes when you're trying to fit in the perfect position, where you've got the general management skills and the operational skills, and that came later for me. So it hasn't been this, like, super easy road, because I am a little bit of an enigma.
Yeah. How did you know when it was time for you to leave one position and go to the next? Because at any one of these positions that you were at throughout your career, you know, whether it be Revlon or NBC Universal or Gap, they could have been your lifelong career. Many people have stayed there for their entire career. It seems like you've often taken an opportunity to say, you know what? I've done what I can here. It's time for the next leap. What gave you the courage to do that? And how do you have the intuition to know where to go next?
Oh, gosh, I wish I could tell you that I was super calculated about the whole thing. You know, I think it's funny because I watch. I've been watching lately people who manage their careers really well, and it feels like it's always good to leave when you're at the top of your game, kind of move on to your next thing. I wasn't that calculated, to be honest with you. I think life circumstances in terms of family, and I've been lucky enough to have people from my past pluck me up and take me to the next opportunity.
Right.
Case in point. The woman who mentored me at Calvin Klein asked me to come to Revlon. She left the company. You know, I was asked by somebody from my past at Disney to come to Gap, and so. So it sort of went like that. So I think that's a good lesson for lots of people starting off in their career. Like, never burn bridges. Like, really never burn bridges. Because I think people show up again and a good reputation, and I think that goes a really long way.
I couldn't agree more. I think so many people make the mistake of focusing on those who can help them the most in the moment. So, you know, you want a promotion, you want a new customer, you know, you want a new job. So you just focus on those people who can help you. And there's all these other people who might not be in the position at that time, but how about two, three, five years from now? And it Seems like you've really focused on the power of a network where people remember you're keeping in touch. Is that hard to do in terms of balancing the future and the things that are maybe important but not urgent as you're going through the urgent tasks of everyday life?
It's funny because I'm notoriously an introverted extrovert. Right. So what does that mean? It's like I have these very public facing jobs and I really have to like, be on top of culture. But I notoriously, I'm really introverted. So the relationships that I develop, I nurture. I really do. Like, there's, you know, a handful of people that I'm very close to and they mean the world to me and I take them with me from company to company. Oftentimes or there are people who, you know, I'll seek their opinions in terms of career moves. Moves. And so I definitely nurture, I would say. But, you know, I'm not out there like working the system. Like, it's not. That's not who I am.
You're not a career networker. Yeah, it seems like, yeah, I wish.
I was, but it's just. It's not, it's not.
Yeah. There's drawbacks to that too. Right. You know, because sometimes that, that can make your relationships quite transactional.
Yeah.
If you're building the relationships on the back of great work and great shared experiences, I think that's where you create the strong connections which will lead people to want to call you and bring you along for their ride and open up new opportunities for you along the way.
Yeah, I think that's true. And I think like I say, you know, this idea of like leaving a company and scorching earth and if I had to give anybody advice around that, including my own daughter, it's like always like, handle yourself with grace.
Yeah. Incredibly important. So in 2013, Kristen, you were named the first global CMO of Pepsi, which I remember when you were appointed that role, because I've worked with Pepsi throughout my career. What did that mean for you? And did you look at that as sort of like kind of watershed moment for your career? Getting into the CMO seat? It's such a prolific global brand.
It's interesting because I did, I was like, this is like the apex of marketing careers and this is like the best and most important thing I could ever, ever do. And I think a lot of people, when they leave those companies, they go on to do great things. And like, I feel like it's just beginning for me while there was amazing things we were able to do. You're able to do at a company like that because of its global reach and its budgets. I think sometimes the positions where you're instituting like real change and impact and it's completely dependent on your shoulders. Like there's beauty in those roles too. Yeah, I never thought that there would be this much interest in the turnaround of Claire's, to be honest with you.
Let's get into that. Yeah, for sure. Why were you interested in Claire's and why are you interested after all the prominent roles you had? You joined Claire's in 2021. What attracted you to the opportunity as CMO of Claire's?
I am a person who loves to be in the midst of either a turnaround or a company that is going to be experiencing explosive growth. Like I took the job at Pepsi when sugar was becoming the next tobacco. And I took the job when they really needed to move from media that was really based on television advertising and into more digital prominence. And if I look back at my career trajectory, it was that type of situation in every role that I've held. So this Claire's thing came up and it is a 60 year old brand, it's a global brand and for many, many years they owned a fleet of retail stores, a very successful fleet of retail stores. But I really saw the opportunity to connect with the generation in a new way. And you know, as the mother of a Gen Z, er, I am really interested in future generations and the impact that they can make. And so that's what interested me about this brand. It was sort of twofold. It was one, it is a turnaround. And I think this is one of like the coolest generations that we've had in a long time.
So what do you think led to Claire's needing to be turned around? Like what happened in the marketplace that created some headwinds for Claire's where maybe they had a little bit of a dip which precipitated that need.
Yeah. So Claire's was taken out of bankruptcy about three and a half, four years ago and a new leadership team was put in place. And I think that in retail specifically, you sort of market according to traffic and signage and it was kind of an antiquated model. So really I started off the journey by talking to consumers and what they said was, listen, we love Claire's brand and we actually want more from you. And when I really dug into it and started talking to, you know, millennial moms and Gen Z and then the generation after that, Gen Alpha. There was this real love for the brand, and oftentimes in retail, you focus on your doors and driving traffic. But because of my background, I understood that there was like a tremendous amount of equity that could be sort of unleashed on this business. And that was kind of the place I started. Like, what does the Klairs brand mean? And then based on my Disney experience, like, where are all of the places that you can take it and where will the consumer let you go?
So based upon where you think you can take it, what are some of the things you have your eye on here in 2023 in terms of how the consumers evolved and the Klairs brand to take advantage of more growth opportunities?
Yeah, so it sort of begins and ends with the consumer, what they want and need. Like, you know, where are they shopping? So wherever they're shopping, we're going to be there. And that means obviously our owned and operated stores. But I'm really thinking about the digital ecosystem. And While we have klear.com, it's like they're shopping in their organic social platforms. They're shopping on TikTok. So it's like, how are you there and ready to service them in those different locations. We took the brand out of our owned and operated stores and, you know, we're being sold in everywhere from Macy's to Walmart, Galerie Lafayette in Europe. And so we're also sort of expanding the footprint there. One of the things that consumers told us is like, we want more from the brand and, you know, we want more from a content and information perspective from you guys. Like, you can tell us definitely about style, but also, like, we see you guys as a leader in terms of like, the voice of the generation. So that's another territory that you'll start to see coming up from us. And then they also talked about other product categories that they want to see from us. So they talked about the need to have apparel to go along with the accessories and to decorate their dorms and their bedrooms. And those are just some of the, you know, new business segments that we'll be venturing into.
That's interesting. I honestly had no idea until I prepared for today's interview that Klaire's was sold and their brand was sold in other locations outside of Claire's, which is interesting. My perception of the Claire's brand, having a teenage age daughter myself, was it's the place you take your young daughters to get them their ears pierced. Yeah, I'm sure that's something you've heard a million times before. Is that a good thing or is that something that you've worked hard to try to, I guess, diversify away from as the business continues to evolve?
Oh my God, it's a great thing. First of all, I think that you know, your first ear piercing is such a rite of passage, like you remember it. And everywhere that I go it's like, you know, I'll speak to a 45 year old man or woman, they'll be like, oh my God, I got my first piercing there. So I think that there's sort of a nostalgia and something that stays dear to your heart about the brand and I think that that's a really cool place for a brand to be sitting in consumers lives.
Absolutely. It creates a trust and a place in people's hearts that other brands can't easily occupy. And the big question is how do you parlay that into something bigger, which it sounds like you're trying to do. And the generation now that you're going after, you know, it's not the 45 year old though, maybe they're shopping for one of their children. But you guys have coined it Gen Z Alpha, so which I thought was very cool. So what is Gen's Alpha and why is that core target different and how's that maybe driving some of your current marketing strategies?
So Jen, you'll see Gen's Alpha is a combination of two generations. It's Gen Z and then Generation Alpha. And you'll see a lot of different perspectives in terms of the age range that they both occupy. For us we consider Gen z to be 13 to 24 year olds and then 13 and under are the Alphas. And I mean they are such a potent generation in the best ways. They are highly, highly creative, very entrepreneurial. They think in a very fluid manner, both from their view of the world in terms of the merging of the physical and the digital, which is one reason that we actually went into the Metaverse with our Shimmerville game because it's like the connection and fusion of those are almost seamless to the generation. And then they also, they really care about the world and they care about humanity and they care about the earth and they really want to be change makers. And I think that that is something that is really important. This is also a generation that never lived in a world without Alexa or touch screens. So, so that fusion between the digital and the physical, the steps digital world is really, really important. And so it's like how do you take the best of this 60 year old brand and find the connection point between this generation and next generations. And, you know, there's. I think that we're lucky in the two things happened when I took over the helm. It was the fact that, like, there was another rejuvenation of the 90s and 90s design and styles. And Claire's was so, so important and prevalent in that. I. And then, you know, there's something very human about what Claire's has stood for over the years, and that is about self expression. And I think that everybody around the world wants to sort of be their true. Be their own sort of individual and person. So I think that that is a very rich territory that resonates with this generation right now. And I think, you know, generations to come.
And I imagine that's what inspired your beat the most brand platform is to be your best self and self expression, I guess. Talk to us about how that's coming to life and the manifestation of what you're seeing with this audience.
Yeah, it's really interesting because the idea of it's really about giving the brand to the consumer and letting them leverage our platform. And you'll start to see like more contents and social programs coming up around that idea. It's turning the, I would say the microphone or the megaphone over to our consumer base.
Yeah.
And I think that that is a really powerful position for Claire's to be able to sit with their consumers. But this idea of be the most. When we talked to consumers, they told us that they could walk into Claire's and sort of be anything that they wanted to be. You could have purple hair one day, wear polka dots the next. It's like, whatever it is, have at it. Like, we should be sort of the base to give them that and not form judgment or tell them that what they're doing is bad or wrong. So, you know, it's kind of like be the most intelligent, the most versatile, the most creative, but whatever it is, like just be the most you. And that really resonated with consumers, I'm sure.
I mean, it's interesting as I hear you talk, because you talk about generations, you talk about Gen Alpha. Just kind of, to oversimplify it, Millennials were really the first generation that grew up with the Internet in the household. Right Then you had Gen Z. They were the first generation that grew up with the mobile phone in the household. And I would say Gen Alpha, they continue in that thread, is really the first generation to grow up really with a megaphone in the household. Because now when you talk about the creator economy and all these tools available they feel not just the ability to consume any type of content at any time, but also create and they feel empowered whether they have 10 followers or 10 million followers. There's so many tools out there, whether it be Canva or TikTok or any of these tools allow them to express themselves. That really is a big shift. And I know you guys are really leaning heavily also into the creator economy and working with influencers. How does that sort of all tie.
Together so incredibly important? I don't presume to always know the right direction. Right. Like I really do listen to what consumers are saying. We actually started a college intern program and they're helping us create content. And I have to tell you that that has been one of the most valuable programs for Claire's and I think the kids that are involved in it too. But one of the best performing TikToks that we had was done by a student and they really guided us and led the way in terms of how we should be thinking about the channel. And you know, lord knows, like we've had the best agencies working with us as well. But there's something about the, I think authenticity of that voice and tapping into that that's been really, really valuable for us. So we've got constant feedback loops going on all the time with consumers. And one of the things that's cool about working in retail is you've got your own lab in a sense. We have 2,800 doors around the world and so we firsthand are hearing how consumers are feeling. And of course you get that through your social feed. But there's something really special about having your own doors that you control.
We'll be right back. With the speed of culture after a few words from our sponsors.
Finding the right audience shouldn't feel like doom scrolling with Experian. It doesn't. Experian syndicated audiences help you reach holiday shoppers, car buyers and more across over 200 top platforms with over 2,400 pre built audiences. There's no more doom scrolling. It's audience targeting you can trust. Made simple. Learn more@experian.com Adweek that's expensive. E R I A N.com Adweek.
I read that you had 16 million loyalty members as well. So I know in this world first party data is everything. And the other thing having your own retail channel has gives you the ability to do is collect that first party data and build kind of loyalty programs and mine that data to gain deeper insights. So how have you leaned in and leveraged that loyalty program? Because that's definitely unique even relative to the diverse career and experiences that you've had prior.
Oh my gosh. The loyalty program is sort of everything. Like there's 16 million captive eyeballs. So we are constantly talking to them both from a, like, where do you see the brand going to? You know, they get special offers and discounts and of course they do, but it's just such a valuable tool. And over time as we start to get into content, like having 16 million eyeballs at your disposal is so incredibly valuable. And I think that there's, there's so much data that we've even yet to tap into with that audience. Our program is still fairly new, Matt. So it's about two years old and over the two years we've really collected a ton of information and you know, we really use it, I, I would say to the benefit of the consumer.
Yeah, I mean, it's unique because you have partnerships with companies like Walmart and Macy, so you have that wide scale distribution, but you also have your own doors that you've spoken about. And I would think connecting the two gives you really a huge opportunity to create some type of retail media network like you've seen other merchants and manufacturers create to really allow you to work with your merchant partners to allow it reach your audience anywhere. Is that something that you guys have given thought to?
I wouldn't say it's a media network necessarily, but the idea of content creation for Claire's and a distribution channel using our socials and you know, streaming, I think that's really interesting to us and something that you'll start to see us doing. And obviously using those 16 million eyeballs will be really important. But you know what is interesting, we are experts right now in the Zalphas. And so I think that that's really valuable to some of our retail partners. And so, you know, the ability to watch trends, you know, we can see what they're buying, what brands they're interested in, they tell us. And you know, something really interesting that came up a while ago was we were talking to them and we were trying to understand, like, where are you shopping? What are you interested in? And they kept saying like they're interested in Instagram brands. And I was like, what the heck are Instagram brands? And really what they meant was the idea of shopping within your social platforms. And it seems just completely organic.
Social commerce.
Social commerce. It seems organic to them. Like sometimes they'll watch almost like a mini infomercial, they'll click to buy, particularly around cosmetic brand brands and they're not even looking at the brand. So I thought that that was really interesting in terms of, you know, how they're thinking about brands and buying. I think that all of that information is really useful. I would say the other thing the company's been really good at is picking pop culture trends over the years. And I think that that comes from studying the generations, really understanding, you know, where the zeitgeist is going. But all of the information that we collect from loyalty and also the feedback loops is valuable in making those decisions.
Anything come to mind in terms of pop culture trend that's really taken off for you guys, either currently or in the past?
Listen, we always watch like lifestyle verticals I like to call them. And so by lifestyle verticals I mean obviously teens are always interested in music. Gaming has been really, really good for us. We're watching. We did a partnership with afmount. Of course we put ourselves into Roblox. So we've been doing a lot of connections with Roblox gamers and anything related to that is really big for us right now.
Absolutely. Gaming is huge and a lot of people have the misperception that it's predominantly male, but it's a very fast growing vertical for the female generation. Especially when you look at the gen Alpha target. Cool. So to kind of shift gears a little bit, what are you seeing with the consumer? Because obviously being in your category, it's been such a slingshot in terms of COVID and people not going out. And now the experience economy is ramping up. You have this crazy Taylor Swift tour that's going on this summer, which I'm sure a lot of your customers are going to. What are some of the major trends you see looking forward here in 2023 and beyond in the spaces that you play in?
I think that there's like things that consumers are interested in and I think there's some of the things that we talked about. It's the merging of the physical and the digital and how brands are tapping into that. The digital.
The digital.
The digital connection. Right. So you know, our loyalty program will be connected to our Roblox game. And how are you sort of merging and collecting points and then later on we're going to have. We're actually going to be creating and selling characters from the game in our stores. So that's something that will be, that'll be coming out. And I think that gaming as a platform for us is going to continue to be important. I'm really interested in AI from a creative perspective as a brand now. I think that consumers are starting to just get into it. I know that there's been a lot of negative commentary about it, but there's something, you know, when you are sort of about self expression, I think that there's something really interesting for us and how we're sort of showing that world and getting into it. I don't think that we can ignore it. I don't think we have the comfort of not being a first mover in new technology because I think that the generations that we sell to demand it.
Yeah, they're going to, they're going to be there no matter what.
100%. When it was the millennials, it's like you kind of had to track them. And now these next two generations, I think, are sort of guiding us and pushing us.
Yeah, I mean, it's crazy. I read articles how, you know, some schools are being pushed to ban chat GPT, which I just don't think makes sense because tools like that are not going away. And as somebody who runs a software company, I can tell you that we're mandating our employees understand how to own and operate these tools. So if you are a future employee and you're going to be left in the dark, then you're just becoming disadvantaged. But, you know, having this education system be too romantic to where we were is not going to be in the best interest of the future. But obviously it's a balancing act because you don't want kids thinking that they don't never have to learn how to write. Right. So what do you, you know, that's, that's the question, ultimately.
I know, and I do worry about that, especially how that you had a daughter and I have one as well. And so it's like I do, I do want them to learn from an education perspective how to write. But, you know, it's interesting. We opened a store in Paris and we did sort of an AI version of the store before it was opened and before the facade was even done. And it looked like there were things moving in the store and it was all done with AI and yeah. And it was actually one of our best performing sort of Instagram posts that we've done. So I just think it's so cool and imaginative. I think that this generation is going to really tap into it.
I 100% agree. So, as we wrap up here, Kristen, a couple questions for you in terms of your role and some of the things that got you to where you are today. First and foremost, what's the pie chart of your day look like? Because it seems like, you have your hand in so many different places as a CMO of Claire's and you're in such an interesting position right now as a brand. How do you know how to spend your time on a week to week basis?
It's a combination of like inside the company and outside the company, quite frankly. Right. Like, I always feel like I have to be super tapped into the consumer and where the consumer is heading. And I spend a lot of time, like tracking popular culture and trying to figure out where that's going. So it's a combo of like driving the commercial business for me, you know, talking to the merchants just day in and day out, bottom of the funnel marketing. But then it's like you also have to think about from the perspective of the brand and the consumer, like kind of where is it all going and where is it all heading? That's how I split my week up. You know, I spend time, a lot of time talking to people outside the company. Like in AI, I really want to understand what's going on there, like, what are the issues? What should we be concerned about? What are the legal implications around that? And just trying to understand, like, what are the films, what are the things we should be reading? And I think that that's kind of how I divide my time.
Yeah, I can imagine every week it kind of creates its own unique story in terms of where to focus, especially with a company as dynamic as yours is right now in this period of its evolution.
Yeah, I just inherited the ecom business and it sort of deserves a reinvention because I think that we're at this sort of crossroads in terms of companies and managing their.com homepages, because as we said before, consumers are shopping across this digital ecosystem. You know, I always think go where the consumer is, so wherever they're shopping, like, we should make our brand available there. So what does that look like? And then from a capabilities perspective, what do we need to build in the company to be able to do that and respond to that?
Absolutely. Totally makes sense. So to wrap up here, Kristen, I mean, you've obviously, you've had an amazing career and an exciting career, worked for so many different cool brands across so many different categories. As you look back on your journey to date, and I agree with you, you're just getting started. But to take a step back as where you are right now, what were some of the things that you've done right? You talked about the power of a network and how that's been sort of a core driver as you've transitioned from one role to the next. Are there any other things that come to mind that you think that you've done particularly well to put you in the position you are now?
I think for me, it's unbridled curiosity and the ability to create a vision and not be afraid to, like, state the vision, even if it is either controversial, seems far fetched, or, you know, it's something that you don't know what kind of reaction you're going to get. I mean, listen, you don't want to walk in there and tell everybody the world is going to become pink and we have to, you know, it needs to be based and steeped in reality. But when I look back at, like, times when I sort of did that, took a risk, went out on a limb to talk about opportunities, like, it served me well. To be that person in a company is really hard because you do have to balance the financial ramifications with kind of being that person. But I don't know how to be anyway else now. You know, if there's anything that I would love for young people to learn, it's trust your gut, believe in your voice, and take measured risks.
I love that. I love that. And with that, is there a mantra or something that you like to live by that you like to speak in your mind every day before you go and continue this career journey?
Oh my gosh, I have trust your gut on a post it note on my computer. And it's always there. And it's been there for like the last 10 years because like I say, the person that I am, I am that person. Like, I have, I'll get feelings about things and then, you know, I'll go and back it up with data. But it often starts with like, something deep inside of me that I'm seeing or observing or watching or a consumer will say something. And so you have to figure out when the right time is to, like, bring it up in certain company within an organization.
Absolutely. It's interesting because in a world where everyone's just searching for data to help you make decisions, sometimes your gut is the most important data point you can have. Right. And there's not always data available to help you make those decisions. So I think trusting your gut is something that over time will probably never lead you in the wrong direction.
That's true.
Awesome. Well, thank you so much, Kristin, for joining. This has been a tremendous podcast and I have no doubt that our listeners are getting so much value from hearing about your journey and what you're currently working on at Claire's on behalf of Suzy and Adwee Team, thanks again to Kristen Patrick, CMO of Claire's for joining us today. Be sure to subscribe, vibrate and review the Speed of Culture podcast on your favorite podcast platform. Till next time. See you soon everyone. Take care. The Speed of Culture is brought to you by Suzy as part of the Ad Week Podcast Network and a Guest Creator Network. You can listen subscribe to all Adweek's podcasts by visiting Adweek.com podcasts to find out more about Susie, head to Suzy.com and make sure to search for the Speed of Culture in Apple Podcasts, Spotify and Google Podcasts or anywhere else podcasts are found, click follow so you don't miss out on any future episodes. On behalf of the team here at Suzy, thanks for listening.
Finding the right audience shouldn't feel like doom scrolling with Experian. It doesn't. Experian syndicated audiences help you reach holiday shoppers, car buyers and more across over 200 top platforms. With over 2,400 pre built audiences, there's no more doom scrolling. It's audience targeting you can trust. Made simple. Learn more at experian.com adweek that's E X P E-R-I-A N.com adweek.
More from Matt


Things Reading the Room: How TransUnion turns disconnected data into real signals


Bright Side: Supergoop!'s Playbook for Turning Sun Care Into a Cultural Movement


Beyond the Stage: How the BET Awards Became a Blueprint for Cultural Brand Building
Kick Off: How Telemundo Is Setting the Stage for the Biggest World Cup in History
From the Pantry to the Game Day: How Kraft Heinz Keeps Iconic Brands at the Center of Culture


