AI agents are now taking action, not just answering questions. They can book flights, find hotels, and plan trips end-to-end by processing vastly more data than human travel agents ever could, finding better deals faster.
Another evolution we've seen this year is the concept of AI agents. What makes agents different is agents don't just give you information, they can take action on your behalf.
So if you think about what a travel agent in the traditional sense did, you could say, I want to travel in the Caribbean over Christmas. Here's my budget. I have a family of four. I want to be close to the beach. And then the travel agent will do the research for you. And they have your credit card. They may book it for you. All of those things can now be done by AI much more efficiently, because a travel agent is limited to the knowledge that they have in their head. AI has the knowledge of every single hotel there, every review that's ever been given, the weather, all the flights that exist, and get you the best possible deals.