Dr. Matt Kelly argues that listening to patients is the most powerful thing a doctor can do. Not just for comfort, but as a clinical tool that shapes diagnosis and treatment. Truly hearing someone changes outcomes.
People have asked me, what's the most powerful thing you can do as a doctor? And of all of the things that can be done, I think primary in helping people is listening. One of the most powerful things is hearing somebody, letting them know that they're heard, and then also factoring that into the calculus you use as the doctor to help somebody and reflect that back into their life. So for me, it's listening.
