Matthew Gallogly explains how poor onboarding ruins new hires even when you pick the right person. Last-minute start dates, no shadowing, and zero structure turn good employees into costly problems. Onboarding is separate from training and needs deliberate planning to set expectations and integrate someone into your workflow.
You go through the hiring process, the interview process, and you've identified the absolute perfect person to join your organization. You're so excited that you go home and tell your spouse that finally we have found the absolute perfect employee, and I'm so excited for them to start. I think this is really going to transform our business. Before you know it, 90 days later, you're either having to fire them, they storm off, or they become an absolute and utter cancer and nightmare to your practice. Well, let's talk about how to make sure that that doesn't happen. And the best way to stop that is how you onboard new people to your team. Notice I didn't talk about how you train new employees. We're going to talk about onboarding them. Now let's talk about the typical way that this goes about. You hire somebody, you go, when can you start You're interviewing them on Thursday afternoon and they say, I can start Monday morning at 9 AM. You go, great, let's be there. Well, Monday morning comes along, you've already been there since 7:30. It's 9 o'clock and your front desk person comes in and goes, Dr. Smith, we have Judy out front. She said that she's starting today. Oh God, that's right. I forgot to tell you Judy was gonna start. Darn it. Yeah, we're overbooked and it's crazy Monday. Tell you what, have her just shadow you for a little bit, then I'll get with her this afternoon. So it goes on and on, and before you know it, at the end of the day, you maybe you get to spend 5 or 10 minutes. Now the problem is— Hey, I'm Matthew Gallogly and I'm a Maverick. Well, what is a Maverick? A Maverick goes against the grain. We find our own way. And if you're sick and tired of being pushed around by the insurance companies, come join us. We'll show you the way out. And you'll love medicine again. Is they have now spent the entire day shadowing the front desk person who actually isn't doing anything the way you want it done. And the whole time they're saying, oh, don't worry about Dr. Smith, he does a bunch of crazy things, he'll come up with all these harebrained ideas, just wait him or her out. And so the next day comes and you go, okay, Tuesday I'm really going to spend a lot of time Well, then it gets really busy and you are on call and you have to go. Whatever happens, you don't really get an opportunity to control the way that you onboard a new team member. You feeling overwhelmed in your cash practice? Join us at our upcoming event, The Business of Orthobiologics. It's the only event in the world that marries the science of medicine with the science of business. We'll show you how to treat the patients and then also how to convert them into high-paying procedures so you no longer need insurance. Click the button below, click the link below, learn more about our upcoming events at the Business of Orthobiologics. It's one of a kind of events. Check it out. You'll be glad that you did.
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