Patients increasingly arrive at doctor's appointments with WebMD printouts and demand specific treatments, ignoring their physician's expertise. This erodes trust and makes it harder for doctors to build rapport with patients who've decided they know better than trained professionals.
When it comes to building rapport, you have to realize they don't trust you. Those are the people that walk in with the printouts from Dr. Google or WebMD, and they're telling you how they want you to treat them. They don't want your opinion. They want to come in and tell you how their care should be taken care of. Let's be frank, they're more and more prevalent today. Each and every single day, it seems like more and more people have all the answers and they don't really need you.
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